Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Years of Experience needed:
5 years+ of enterprise experience (2nd level support), focus on customer service with Degree or 10 years of experience in lieu of degree
Systems/Software proficiencies:
MS Intune, Ticketing Systems, MS Office Suite