About Client: The client is a prominent global technology solutions provider, renowned for its comprehensive range of services and products tailored to meet the diverse needs of businesses.
The company's core focus revolves around assisting organizations in managing and optimizing their IT operations, thereby driving productivity, efficiency, and innovation. It offers an extensive array of services, including strategic consulting, technology implementation, cloud computing, data center management, cybersecurity, software licensing, and hardware procurement.
In addition to its business-to-business (B2B) services, it also serves as a valuable resource for IT professionals and decision-makers, providing valuable insights and thought leadership through its various publications, webinars, and events.
Rate Range: $30-$32/HrJob Description:
Key Responsibilities: - Provide timely and effective deskside support to employees, resolving hardware and software issues.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Troubleshoot and resolve network connectivity issues.
- Assist with the setup and deployment of new equipment.
- Maintain accurate records of support requests and resolutions using our ticketing system.
- Collaborate with other IT team members to ensure efficient and effective support.
- Educate and train employees on IT best practices and usage of company systems.
- Participate in IT projects and initiatives as needed.
Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in deskside support or similar IT support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified:
- Modern Desktop Administrator Associate are a plus.
About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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