Deskside Support Specialist

Hello,

Please let me know if you are interested.

Position - Deskside Support Specialist

Location - Franklin, TN (Onsite Position)

Job Type - Permanent Position

Job Purpose

The Deskside Support Specialist provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Laptop hardware/equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provides end-user assistance where required.

Essential Job Duties & Responsibilities

• Basic troubleshooting of software & hardware

• Deploy & retire hardware

• Carry out assigned project tasks

• Utilize asset report data to remediate reporting issues

• Other duties as assigned

Knowledge, Skills & Abilities

• Mac OS and iOS

• Verbal Communication

• Microsoft Office Suite

• Written Communication

• Laptop, Desktop and Printer Hardware

• Ability to document time spent

• Microsoft Windows 7 and up

• Follow written procedure

• Basic DOS commands

• Follow verbal instruction

• Ability to lift 50lbs

• Basic understanding of virtual environments

• Work both independently and part of a team

• Customer Oriented

Education and Experience

High School Diploma or equivalent, required.

Thanks & Regard

Roshan Singh

Ext- 336

Mob -

Saxon Global