Job Description Documentation Strategies, Inc. ("docstrats") is searching for a Deskside Support Engineer for our client in Rochester, NY The Associate Deskside Support Engineer will play a crucial role in providing technical support and assistance to our office staff. You will be responsible for ensuring the smooth operation of our office technology and systems, as well as maintaining a secure and protected environment. This is an exciting opportunity to contribute to the success of our organization by delivering high-quality support services.
What's in it for you: - Growth opportunities to uplevel your career
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
- Competitive compensation and comprehensive benefits focused on well-being
- An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York
Qualifications you'll bring: - An AA/AS or BA/BS in a technical discipline, Computer Science preferred.
- IT certification, such as A+, MCDS, or equivalence experience as a deskside support technician or similar role
- The availability to work on-site, full-time.
- 1-3 years Computer Hardware experience required, 5 years preferred.
- 3 years customer service experience
- Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment.
- Strong knowledge of computer hardware, software, and operating systems.
- Curiosity to foster innovation and pave the way for growth
- Humility to play as a team
- Commitment to being the difference for our customers in every interaction
Your key responsibilities: - Provide deskside support to office staff, resolving technical issues and troubleshooting problems in a timely manner.
- Install, configure, and maintain hardware and software, including computers, printers, and other office equipment.
- Collaborate with the Digital team to implement and maintain security measures, ensuring the protection of sensitive data and information.
- Assist in the set-up and configuration of new workstations, ensuring they are properly connected to the network and have the necessary software installed.
- Conduct regular maintenance and updates on office technology, ensuring optimal performance and minimizing downtime.
- Train office staff on the proper use of technology and software applications, promoting efficiency and productivity.
- Document and track technical issues and resolutions, maintaining accurate records for future reference.
- Stay up-to-date with the latest technology trends and advancements, continuously improving your technical skills and knowledge.
- Other duties as assigned by leadership.
- Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Where you'll be: Onsite- Rochester, NY Office
Requirements