Job Description Paradigm is seeking a skilled Deskside Support Specialist to provide exceptional technical assistance to our client, a global leader in the legal industry. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach.
Type: 1 Year Contract-to-hire
Location: Phoenix, AZ Onsite
Benefits: Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.
As a Desk side Support Specialist you will: - Provide timely and effective deskside support to employees, resolving hardware and software issues.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Troubleshoot and resolve network connectivity issues.
- Assist with the setup and deployment of new equipment.
- Maintain accurate records of support requests and resolutions using our ticketing system.
- Collaborate with other IT team members to ensure efficient and effective support.
- Educate and train employees on IT best practices and usage of company systems.
- Participate in IT projects and initiatives as needed.
Requirements Our skills and experience wish list includes: - Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in deskside support or similar IT support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols and troubleshooting techniques.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
Benefits Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.
About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.