SUMMARY: The Deposit Operations Business Analyst II uses prior banking knowledge in Deposit Operations to perform daily functions in a hybrid work environment. This position's responsibilities will include, but are not limited to: Business Analytics, Projects, System Upgrades, Remediation's, Escheatment's, Administrative Functions, Monthly Metrics & Reports, and RPA functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Responsible for performing assigned functions in a hybrid work environment.
- Administration of assigned projects and all project related functions.
- Ensures that deliverables are met; project status reports are accurate and disseminated to management and project team members.
- Identifies and reports deviations from standard operating procedures and provides sound recommendations to address potential risks.
- Assists with updating the Deposit Operations Disaster Recovery/Business Continuity Plan and works with management to develop, test and evaluate the plan.
- Works with the management team to ensure the timely completion, distribution and maintenance of various Bank Operations metrics reports, to include: Flash Reports, Dashboards, Trending Reports, Status Reports, Error Logs, etc.
- Attends scheduled meetings, provides input and communicates key information.
- Works directly with, and makes recommendations to, Deposit Operations Management, the Project Management Office, Information Technology and other key internal departments.
- Assists with audit and compliance functions whether internal or external including departmental self-audits and quality assurance reviews.
- Creates and runs system queries, uses and/or creates advanced analytical tools, gathers and evaluates data.
- Performs special studies and detailed analysis of Deposit Operations functional processes to identify streamlining opportunities create efficiencies and ensure optimal use of technology and system applications.
- Resolves complaints, makes recommendations and answers questions from internal customers/business partners regarding assigned projects and initiatives.
- Builds automation with Citizen Developer RPA to reduce/streamline manual processes.
- Project Leader and Subject Matter Expert (SME) for specialized projects (i.e., system upgrades, system modifications, data mapping, data validation, functional and end-to-end testing, mock and system conversions, etc.)
- Responsible for meeting all personal and departmental goals as well as Service Level agreements (SLA's).
- Maintains an understanding of Deposit Operations functions, policies, procedures and regulations.
- Performs additional responsibilities as assigned or required by management.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
Bachelor's Degree or equivalent work experience required
EXPERIENCE
- 3 -5 Years related experience in a Commercial Banking, Deposit Operations or Information Technology working on projects, new releases, system upgrades and/or conversions required
- 1 - 2 years of previous experience must have been as a Business Analyst, Project Administrator or Project Manager required
CERTIFICATES, LICENSES, REGISTRATIONS
- Certificates in Project Management, software languages, hardware systems and other tools and methodologies is desirable but not mandatory.
- Candidates must be willing to pursue certifications or other training if the Bank determines that such certificate or training is necessary.