Immediate need for a talented Department Support Specialist I. This is a 12+ Months Contract opportunity with long-term potential and is located in Houston, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-66391
Pay Range: $25 - $26.66/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Customer Service Levels: HM explained that there are two levels of customer service: a tier one call center based in Florida, which is a third-party vendor, and a tier two team that handles escalated issues.
- The position being discussed is for the tier two team, which primarily works on cases in Salesforce related to billing and other issues.
- Customer Service Structure: HM detailed the two levels of customer service: a tier one call center in Florida managed by a third-party vendor, and a tier two team that handles escalated issues.
- The tier two team works on cases in Salesforce, primarily related to billing and other issues.
- Role of Tier Two: The tier two team acts as an intermediary between the customer, the company, and potentially the utility.
- They handle cases escalated from tier one, working remotely most of the time, with one day a week in the office.
- Job Requirements: HM emphasized the need for candidates to be self-starters with attention to detail, as the role involves working independently on cases from home, except for one day a week in the office.
Key Requirements and Technology Experience:
- Skills-Customer Service, Salesforce and Energy Industry experience.
- Customer service/call center background.
- Energy Industry would be advantageous.
- Excellent customer service skills
- Self-starters with attention to detail
- Performs a variety of support functions to support the department.
- Handles multiple projects and may assist in compiling data and generating reports.
- Requires 1-4 years of experience in the field or in a related area.
- Familiar with standard concepts, practices, and procedures within a particular field
- Essential Skills: Hiring Manager highlighted that a background in customer service is crucial for the role.
- Experience with order to cash systems, Salesforce, and the energy market would be advantageous.
- Technical Skills: HM mentioned that basic Excel skills are necessary, and familiarity with Salesforce and order to cash systems is beneficial.
- Knowledge of the energy market is also a plus.
- Time Management: Strong time management skills are important for the role, as the position requires managing and executing cases independently.
Our client is a leading Utilities and energy Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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