Dental Office Coordinator

APLA Health's mission is to achieve health care equity and promote well-being for the
LGBT and other underserved communities and people living with and affected by HIV.
We are a nonprofit, federally qualified health center serving more than 14,000 people
annually. We provide 20 different services from 15 locations throughout Los Angeles
County, including: medical, dental, and behavioral health care; PrEP counseling and
management; health education and HIV prevention; and STD screening and treatment.
For people living with HIV, we offer housing support; benefits counseling; home health
care; and the Vance North Necessities of Life Program food pantries; among several
other critically needed services. Additionally, we are leaders in advocating for policy and
legislation that positively impacts the LGBT and HIV communities, provide capacity-
building assistance to health departments across the country, and conduct community-
based research on issues affecting the communities we serve. For more information,
please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment.

We offer:
Medical Insurance
Dental Insurance (no cost for

employee)
Vision Insurance (no cost for

employee)
Long Term Disability
Group Term Life and AD&D

Insurance
Employee Assistance Program
Flexible Spending Accounts

11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free

parking
Employer Matched (6%) 403b

Retirement Plan

This is a great opportunity to make a difference.

This position will pay $26.20 - $30.35 hourly. Salary is commensurate with experience.

POSITION SUMMARY:

Under the direction of the Dental Clinic Manager, the Dental Office Coordinator's
primary responsibility is to act in the best interest of the patient by providing patient-
centered care. This includes ensuring the patient understands their treatment plan,

insurance benefits, assisting with financial arrangements, preparing and sending
specialty referrals, and coordination of appointments in a dental practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform the procedures of the dental clinic front office, including but not

limited to the areas of:

o Efficient Patient Service Care
o Patient Registration
o Casewatch Registration
o Eligibility Verification
o Appointment Scheduling
o Communication of Dental Benefits to Patients
o Incoming and outgoing referral processing
o Patient Treatment presentation
o Work with the clinical team to effectively manage daily patient flow

Follow and demonstrate commitment to APLA's Health policies and procedures
Create a welcoming environment in the front office
Confirm and update patient demographic, insurance eligibility, health history, and

other medical information using the Casewatch and eCW Dental software
programs.

Have patients complete all necessary forms and documentation necessary for
registration purposes.

Explain and Communicate benefits and dental needs with patients after
examinations.

Act as a mediator, assisting clients with understanding the limitations of
certain services and assisting them in finding a solution to their concerns.

Assist in keeping patients' appointments on schedule by notifying the Back Office
of patients' arrival.

Answer telephone calls, make appointments, take messages, retrieve and
monitor voice mail messages throughout the day.

Manage and retrieve incoming faxes in RingCentral
Coordinate transportation for patients as needed.
Obtain a breakdown of benefits and eligibility by calling the patients Insurance

Company
Verify and record eligibility for the following Insurances and Manage Care plans:

Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna
Dental, and Delta Dental, and all out-of-network plans

Verify if the patient is eligible for services under the Ryan White HIV/AIDS
Program or My Health LA program

Update Casewatch eligibility every 6 months as required by the DHSP Program.
Ensure that all eligible patients under the RW Program sign the service

agreement form required by DHSP; the following documents are required: Proof
of Income, Proof of Residency, Current Diagnosis Form ( Lab work for
established patients)

Coordinate and ensure all dental notes, referral information and required
documentation is complete and submitted to the referral entity in a timely
mannered.

Act as the petty cash custodian for the dental clinic under the supervision of the
Dental Clinic Manager.

Collect payment from patients before services are rendered when necessary.
Act as liaison between dental providers and Finance Department as it relates to

billing.
Assist with all Grant Funded Audits. Provide technical and

administrative support for the auditors.
Work closely with management regarding client grievances and

concerns about treatment.
Perform and assist as a chair-side dental assistant
Assist in maintaining OSHA and HIPAA compliance.
Assist in maintaining office and building fire/safety regulations.
Present a professional front office environment for all patients and visitors in

appearance, manner, and quality of work at all times.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

Must be a high school graduate or equivalent
A minimum of 1 year of recent and relevant experience working in the dental field

and dental administration with a Dental Assistant Certificate or a minimum of 3
years of recent and relevant experience working in the dental field and dental
administration without a Dental Assistant Certificate

Experience with patient registration and financial screening
Experience working with multiple benefits coverage programs, including private

insurance and government programs
Experience working in a Federally Qualified Health Center preferred
X-ray license issued by the Dental Board of California or willing to get the license

within the first 45 days of employment
Bilingual (English/Spanish) preferred
CPR Certified

Knowledge of:

Working Knowledge of Microsoft Office Software
Apply knowledge of ADA procedures and codes
Knowledge of the principals and practice of modern dentistry
General HIV/AIDS health issues
General medical and dental terminology; current ICD and CPT coding
Universal precautions and infection control

OSHA and HIPAA regulations
eClinicalWorks or similar electronic health record system
DEXIS imaging software

Ability to:

Respond with sensitivity, patience, and compassion to the special needs of the

patients of our clinic
Communicate effectively and courteously with tact, diplomacy, and poise
Multitask efficiently
Follow written and oral directions
Maintain the patient appointment schedule efficiently
Work independently and responsibly
Work effectively as a team member in a busy medical/dental practice
Be self-motivated and maintain the commitment to excellence of APLA Health

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching,
stooping, lifting, and moving of office materials weighing 25 pounds or less. The position
requires daily use of a personal computer and requires entering, viewing, and revising
text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:
Must possess a valid California driver's license; proof of auto liability insurance; and
have the use of a personal vehicle for work related purposes.

COVID-19 and Booster or Medical/Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.