Dental Front Office Manager Jericho Road Community Health Center is actively seeking a
Dental Front Office Manager. This position is a full-time, within the Dental Department, working at our 1021 Broadway location.
Work with a Purpose Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.
Responsibilities: - Supervise and train staff on administrative tasks including check in/check out process and procedure, completing documents and forms, obtaining case histories, verifying insurance coverage., creating referrals, conducting prior authorizations and processing mail/invoices
- Maintain and transmit correspondence or medical records, by mail, email, or fax.
- Receive and route messages or documents (laboratory results, referrals, etc ) to appropriate staff members or external organizations as needed.
- Provide all tasks and responsibilities of front office team members to provide coverage and ensure consistent patient care.
- Ensure all patient care is delivered in a manner that meets or exceeds goals and expectations for clinical outcomes, quality assurance standards, state/local regulations, and patient satisfaction.
- Review and analyze dental office processes to improve the delivery of services
- Have a working knowledge of how to operate within the Dentrix EMR system, dental regulations and compliance within the dental system, Department of Health and HRSA (Health Resources and Services Administration) standards.
- Model, monitor and hold staff accountable to all HIPAA regulations and guidelines.
- Establish efficiencies within office processes to identify, implement and manage all aspects of annual and competency trainings for direct reports
- Ability to be a leader who can take direction from a supervisor and provide direction to others.
- Hold direct reports accountable to standards of patient care, attendance, following workflow procedures and team collaboration.
- Conduct 30, 60, 90 day and annual performance evaluations for direct reports
- Optimize schedule and identify discrepancies to increase patient access to care
- Scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes
- Manage patient surveys to ensure that staff captures information and processes as directed for reporting purposes
- Plan and conduct staff meetings, service evaluations and service planning and development.
- Ability to use Microsoft Office to prepare spreadsheets and other reports, invoices, financial statements, letters, case histories, or medical records as needed
- Ensure all actions, personal conduct, and communications represent the organization professionally.
- Uphold and ensure compliance to all policies/procedures, mission, and organizational values.
- With demonstrated maturity, provide conflict resolution mediation, collaboration and team building opportunities among direct reports.
Qualifications: - Two or more years of professional experience managing a team in a healthcare or dental clinic.
- Solid knowledge base of dental practices and procedures within the primary care environment.
- Demonstrated ability and familiarity with tools, technology, and systems found within health care environments, such as basic computer skills and Electronic Medical Records, with preferred experience in Medent and Dentrix
- Possession of high school diploma or GED BA in business administration or healthcare preferred
Salary: $60,000 - 65,000 Salary. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.
Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible within certain teams.
Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.
Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.