Dental Front Office Coordinator

Wayland Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey.

Overview

We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.

Schedule : Mon 7:30am-6pm, Tues, Wed, Thurs 7:30am-5pm, Fri 7:30am-3pm

Duties/Responsibilities
•  Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly.
•  Schedule and confirm patient appointments to maximize the provider schedules.
•  Present treatment plans and financial responsibilities effectively to patients.
•  Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances.
•  Maintain a positive and professional image, both individually and within the workspace.
•  Consistently meet the expectations and responsibilities of the Practice Leader and practice needs.
•  Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization.
•  Other assigned duties and responsibilities per management. Required Skills/Abilities
•  Dental office experience preferred.
•   Eaglesoft experience strongly preferred.
•  Excellent oral and written communication skills.
•  Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
•  Facility with Microsoft Office and dental practice management software.
•  Positively contribute to a respectful and collaborative working environment with coworkers.
•  Facilitate patient comfort, care, and satisfaction consistently.
•  Willingness to advance skills through continuing education opportunities.
•  Present to work during scheduled shifts. Education and Experience
•  High School Degree.
•  Prior front desk experience in a medical or dental office.
•  People management or staff/ project coordination experience. Physical Requirements
•  Prolonged periods sitting at a desk and working on a computer.
•  Prolonged periods of periods of standing and bending.
•  Must be able to lift Benefits for Full-Time Employees
•  PTO, paid holidays, office closure days
•  Medical
•  Vision
•  Dental allowance
•  Uniform allowance, as needed
•  401(k) Eligibility
•  And many more. Benefits are subject to change and eligibility

Our Mission & Values: Drive All Decisions and Actions "To Make Our Teams, Patients, and Practices Happier and Healthier."
•  Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
•  Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
•  Communication - Set clear expectations and feedback to our patients and team members.
•  Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways.