Apply for this Job
Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Front Office Administrator for Crossville, TN
The Office Manager is responsible for office and employee oversight. The Office Manager is one of the most critical roles in the office and their primary focus is to achieve the targets set for the dental team on a daily basis. Success in this role requires leadership and communication with all members of your team throughout the day.
The ideal candidate for the Office Manager should possess confidence and a meticulous approach to patient workflow, clinical and operational results. To succeed in this role, superb scheduling ability is a must. Excellent communication skills are essential for both staff and patients. Exceptional organizational abilities are crucial to maintain an efficiently functioning workspace. It is crucial to have a comprehensive understanding of ADA coding and be proficient in utilizing patient management resources. This office uses Dentrix Ascend software.
Benefits:
Employee Rewards Program
Paid Holidays
Performance Learning tools to quickly develop and advance your skills.
Mentorship - access to the industry's top leaders that will mentor and develop you.
Paid Time Off, Health, Vision
Career advancement, pay raises, and promotions.
Responsibilities:
Build and maintain schedule that holds to the Milledge Dental Partners Dental Clinical standard.
Ensure patient pre-authorizations are sent and approved.
Collect and review daily mail.
Handle and oversee in-office collections and make daily deposits.
Review of weekly EOBs.
Ensure office productivity and manage all internal office procedures, practices and equipment.
Ensure that office staff members are efficiently performing their roles correctly and achieving targets.
Understanding of patient scheduling and scheduling daily targets.
Respond to operational issues in a timely and professional manner.
Work well with the dental team.
Manage metrics set by the dental practice.
Enforce proper clinical documentation to be completed promptly.
Ensure proper clinical documentation is acquired for cases that require pre-determination.
Manage in-office patient collections and balances.
Responsible for ensuring insurance claims are billed correctly and accurately and in a timely manner.
Ensure that the office is managing patient confirmations in a timely manner.
Present daily operational report at close of the day.
How You'll Succeed:
The ability to master patient management systems and dental office technology.
To ensure the team optimizes patient care.
Be able to prioritize tasks daily.
Ensure the team target is reached daily.
The ability to remain calm in stressful situations.
The ability to work in a team.
Excellent and professional communication skills throughout all means of communication.
Ensure providers are reviewing their schedule 1 week and 2 days out
The ability to act when required to resolve a patient conflict.
Role Requirements:
A minimum of 5 years of dental administration experience and a 2-year degree
Leadership and problem-solving skills.
Dedicated to delivering excellent customer service.
Professional and highly organized.
Complete understanding of scheduling for dental practices.
Complete understanding of dental billing and insurance procedures.
Technology proficiency is required.
The ability to communicate professionally with verbal and written interpersonal communications with co-workers and colleagues respectfully.
Key Metrics:
The Office Manager is a leadership position. It is your responsibility to ensure all operational metrics are being met by your team members. including front office team members.
Performance Metrics:
Meeting a Daily Net Production assigned by Dental Practice
Encouraging buy-in and immediate identification of impacts to achieving targets by the entire dental team.
Operational Efficiency
Team Player
Consistent Performer (Days in Attendance)
Optimized head count
Employee timecards
Patient count
Patient loss rate
Weekly Scheduled Production (Current week, 1-Week, and 2-Weeks out)
Weekly Actual Production
Unconfirmed patients
Patient demographic collection
Patient insurance information collection
Schedule Optimization and orientation
Management of patient communications
Collection and claims submission rate
Managing supply inventory orders to the budget
Milledge Dental Partners is an equal opportunity employer and does not discriminate based on race, national origin, gender, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation during the interview process, please advise your company contact.
Date Posted: 29 March 2025
Apply for this Job