Delivery Engineer

Figure Eight Federal (F8F): Leading the Future of AI Training Data Figure Eight Federal (F8F) provides accurate and reliable human annotated datasets that fuel AI and machine learning for some of the world's biggest brands. With more than 25 years of industry knowledge, F8F's technology powers many of the AI interactions we experience every day. Our solutions and expertise empower our clients to achieve their AI goals and make a significant impact in their industry. This role is a full-time position providing platform administration support to our customers. The role is based in our Roslyn office and will report to the Professional Services Engagement Manager. You will work closely with Figure Eight internal resources from Professional Services, Engineering, Dev-Ops, Machine Learning, Program and Product Management as well as with our integration partners. Day-to-day responsibilities involve consulting on use cases and delivering value through Figure Eight's technology, as well as ensuring data quality for our customers. You will be a great fit if you are: Passionate about technology and interested in emerging technologies
Driven to learn and keep learning, especially through self-teaching
Organized, detail-oriented and results-focused
Gritty and willing to get into the weeds to solve a problem Capable of providing and receiving feedback in an honest, respectful way
Other duties as assigned Responsibilities: Design, build and implement custom solutions to process large amounts of data through the Figure Eight Federal Platform
Provide technical recommendations as a "trusted advisor" to internal and external stakeholders with a "customer first" mentality
Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals
Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements
Travel to customer on sites as needed Required Qualifications: US Citizenship
BS in Computer Science or Technical Bootcamp Equivalent
Minimum 5 years of implementation experience and/or in a technical customer-facing role
2+ years experience programming with JavaScript and/or Python
Working knowledge of scripting and coding, database querying, and web development (e.g. HTML, CSS, and SQL)
Ability to break down complex problems and resolve through customer consultation and execution
Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences
Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment ABILITY TO OBTAIN AND MAINTAIN A SECRET AND/OR TOP-SECRET CLEARANCE Desired Qualifications: Active Secret or Top Secret clearance
Knowledge of ETL and ETL workflows
Exposure to AWS Cloud Services, such as S3 and Lambda
Experience building Executive-level and customer-facing dashboards and analysis