Delighted to Serve Front Office Spvsr

Front Office Supervisor

BENEFITS:

• Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
• Free Short-Term Disability (up to $750/week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
• Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
• Paytient Healthcare Spending
• 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
• Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
• Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
• Free Employee Assistance Program (EAP)
• Travel Assistance Program

OTHER BENEFITS:

• Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
• Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
• 50% subsidy for public transportation expenses
• Referral program of $250 per successfully referred new hire
• Complimentary cafeteria meals
• Monthly employee appreciation events
• Employee Exercise Room
• Community Service Events
• This position is eligible for overtime

WHY THE RENAISSANCE SEATTLE HOTEL?

Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you. Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the "why" in you. If you've got authentic style, a natural curiosity, and a warm way with people, then come live the Renaissance way live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow. The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone We're looking for YOU.

Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager or more? We'll support you all the way.

ABOUT OUR MANAGEMENT COMPANY

• The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. The company built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come
• Ownership is also the management company - No red tape
• The company values longevity - half of our team has been with us 5+ years

ABOUT OUR HOTEL

• 4th largest hotel in Seattle with 557 rooms, 28,000 sq. ft of meeting space
• Stable operation - hotel has never been sold
• Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year
• Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return
• Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton

JOB SUMMARY

• Assist staff with expediting problem payments (e.g., problems processing credit card)
• Follow up on guest-related issues
• Process all guest check-ins, and processing all payment types such as room charges, cash, debit, or credit cards
• Anticipate sold-out situations and obtain satisfactory alternative accommodations
• Block rooms in the system and identify designated requirements
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Count bank at the beginning and end of shift
• Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
• Anticipate and address guests' service needs in a professional, positive manner
• Assist Valet Parking operation during peak periods
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds with or without assistance
• Address guests' service needs in a professional, positive, and timely manner.
• Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems as-needed
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Assist management in counseling/mentoring hourly employees on work related concerns and issues to ensure satisfaction and productivity
• Assist management in preparing work schedules of hourly employees as-needed
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
• Accept and record wake-up call requests and deliver to appropriate department
• Protect the privacy and security of guests and coworkers
• Maintain confidentiality of proprietary materials and information

QUALIFICATIONS:

• High school diploma or GED
• Must have valid driver license
• Must have clean driving record
• 1 year experience in the guest services, front desk, or related professional area
• Must be able to write, type, and verbally communicate clearly and proficiently in English, and while utilizing phone and computer systems
• Proficient computer skills
• Ability to de-escalate dynamic situations

Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Washington State is an "at-will" state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires.