Pay Range $17-$18.
Position Title: Deli Manager
Reports To: Store Manager
Job Objective:
The Deli Manager will be accountable for the day-to-day operations of the deli departments. This position will uphold company standards and policies throughout all areas of the store (inside and outside), remaining aware of customer needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers and on the retail floor. As the Deli Department Manager your primary focus will be to coordinate and execute the Deli department plans and management responsibilities to promote sales, achieve profit margins and exceed the guest service expectation and goals. You will inspire your team to be remarkable by providing the tools they need to succeed, set standards and expectations by way of example; creating an environment that is both market competitive and profitable.
Principal Duties and Responsibilities:
- Oversee all day-to-day operations of the Deli Department, including achieving sales, gross profit, and labor goals.
- Provide exceptional customer service and resolve customer complaints or issues.
- Assist in training new employees and monitor performance, providing coaching when needed.
- Manage inventory levels and ensure accurate stock counts.
- Maintain a clean and customer friendly environment inside and outside the store.
- Inform supervisor of equipment breakdown or adjustments required.
- Protect store assets by being aware of security processes and being alert and aware of the behavior of people in the store.
- Adhere to all applicable state and federal regulations regarding cleanliness and preparation of food.
- Must be available to cover shifts as needed.
- Merchandising shelves, endcaps, and dynamic displays.
- Stay current with industry trends and evolving customer tastes and needs by introducing and implementing new foods, recipes, and ideas.
- Ensure that products are properly labeled with prices, dates, and time when necessary.
- Managing and participating in ordering, tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
- Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical activities, confidentiality, and great customer service.
- Continuous improvement through self-development and educational training and attend all training sessions required by law and the Company.
Qualifications of the Position:
- Previous retail/customer service, deli or food service experience preferred.
- Food safety certification is required, or ability to obtain.
- High School diploma or equivalent.
- Must be 18 years of age.
- Must be able to work days, evening, weekends, and Holidays
- Excellent written and verbal communication skills.
- Strong organizational and administrative skills.
- Physically able to perform light to medium lifting (50 lbs.), pushing, pulling, reaching, bending, and walking.
- Ability to stand for several hours at a time.
- Frequent use of hands to handle products, objects, tools, or controls and reaching with hands and arms.
- Exposure to outside weather conditions and walk-in coolers and freezers frequently.
- Ability to handle raw, frozen, and cooked food products.
- Ability to work with nuts and other allergens.
General description of benefits offered:
- Health Insurance and Dental Plan.
- Section 125 Cafeteria Plan
- Accrued paid-time-off.
- 401K benefits with employer match.
- Company provided Short Term Disability Policy.