Deduction Analyst

Deduction Analyst
Tewksbury, MA
12 Months
8 am to 5 pm
Hybrid schedule

Job Summary:
The Global Business Services GBS Order-to-Cash (O2C) Deduction Analyst plays an important role in promoting and maintaining adherence to Client s Global Finance common technology platforms and best practice business process standards to the regional business units.
This role reports to the Order-to-Cash Deduction Manager and provides business partnership support to the finance teams and other key stakeholders for the units assigned.

This role requires an enthusiastic and highly motivated professional capable of working in a fast paced environment while collaborating with various business stakeholders in administering the day-to-day operation of Client s Global Finance program.

Essential Duties/Principal Responsibilities:

Responsible for service delivery excellence and partnership with regional business units (sales/sales finance/customer service/supply chain) to identify, research, determine validity and manage resolution of trade related (B2B) deductions/claims taken by customers.

Act as a liaison to key stakeholders in promoting and maintaining the Order-to-Cash technology platforms and processes associated with deductions/disputes.

Align with Treasury regarding the global credit and collection strategies and lead regional execution with the local business units and service provider to promote alignment.

Primary trouble shooter to any technical billing/invoicing issues to build best practices around solving issues for the long-term by identifying root cause.

Serve as a driver behind prompt resolution of all involved parties to resolve conflicts /discrepancies positively and timely within established timelines driving finalization either through repayment/credit issuance.

Assist the Collections team with collection of invalid deductions by initiating well documented chargebacks to customers through expertly written communication and supporting documentation, including attendance at strategic customer meetings as required.

Work all deductions/disputes for assigned portfolio of strategic customer accounts receivables.

Back-up the GBS O2C Deduction Manager in facilitation of accounts receivable reviews and audits

Work as a primary regional point of contact for deductions/dispute management for local business units and service provider and partner with other O2C functions (i.e. collections, cash applications, and customer master data) and local business units leaders (i.e. customer service, order management, sales or supply chain) as well as, with the external customer as needed to resolve issues.

Be a subject matter expert for High Radius and Emagia Dispute module providing both system maintenance and training support as needed.

Other tasks, duties and responsibilities as assigned (i.e. back-up other team members as needed, etc.)

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Bachelor s degree in Finance, Accounting, Business or related field, plus a minimum of 3 years of relevant experience in a Corporate Finance environment is preferred; Associate s degree plus a minimum of 5 years of relevant experience
Previous experience working with Order-to-Cash researching customer deductions/disputes is required.
Expertise in customer service, supply chain, logistics, helpful but not required.
Prior experience and knowledge of regional & global best in class processes and procedures.
Knowledge of local and regional statutory & regulatory compliance requirements for customer billing/invoicing and collections management is preferred.

Demonstrate both the ability and motivation to work collaboratively in a team environment, across regions and functions, as well as working independently with minimal oversight.

Self-starter who can prioritize tasks and manage deadlines, navigate and be successful in a fast-paced, dynamic work environment.
Excellent analytical skills demonstrating an ability to identify root cause, generating and evaluating alternatives, and implementing solutions is required.
Strong, professional verbal and written communication skills.
Proficiency in MS Excel, Word and PowerPoint.
Previous experience working with various ERP systems, SAP, High Radius, Get Paid

Other skills/knowledge/experience:
Considerable skills in customer service, communication, leadership, problem solving, team building and consensus abilities.
Knowledge of Sarbanes Oxley requirements
Be an agent of continuous improvement and implement process improvements with lean methodology.
Be an agent of change.