Dealer Support Representative - Parts, Garments & Accessories (PG&A) We are seeking a motivated and detail-oriented Dealer Support Representative to join the CFMOTO PG&A team. This position involves responding to dealer inquiries, addressing complicated complaints, and ensuring timely resolution. The ideal candidate will be able to handle both verbal and written dealer inquiries, while also supporting various PG&A day-to-day processes to enable business success.
Key Responsibilities: Dealer Product Inquires - Handle inbound dealer calls and emails regarding Parts, Garments, & Accessories (PG&A)
- Prepare, review, and send informational PG&A notices to field sales managers and dealers
- Assist in troubleshooting possible field issues for PG&A
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Dealer Portal Management - Prepare, monitor, and correct PG&A catalogue diagrams for internal and external use
- Providing feedback on the efficiency of the customer service process.
Dealer Training - Train dealers service personnel on ordering PG&A items when needed
- Catalogue and communicate PG&A dealer and sales feedback internally
PG&A Business Process Management- Manage PG&A portion of the CFMOTO Consumer Website includes design and development updates
- Lead the development of the LMS (learning Management System) PG&A training modules
Qualifications Education & Experience Required- High school diploma or equivalent; associate's degree or higher preferred
- 1-3 years' previous experience in similar role with customer focused outlook, preferably within the Powersports, Automotive, Dealership, or similar industry
- Ability to learn quickly about a variety of products and services.
- Ability to work independently with strong teamwork & collaboration skills
- Strong customer focus and service orientation with the ability to interact effectively with dealer personnel at all levels
- Ability to adapt to changes and manage evolving customer needs.
- Excellent interpersonal communication (oral / written), and problem-solving skills.
- Excellent attendance and punctuality record.
- Ability to incorporate constructive feedback and continuously improve performance.
- Proficient with Microsoft Excel, PowerPoint, Word, and Outlook and general computer skills
Additional Information- All applicants must be eligible to work in the US
- Normal schedule is Monday - Friday, 8 am - 5 pm; ability to work required hours
- Working conditions are normal for an office environment
- Requires use of office equipment such as computers, telephones, copy machines
- Required sitting and computer-related activities for extended periods of time
- Ability to lift and/or move up to 50 lbs.
- Equipment operation requires specialized training and testing within CFMOTO standards
The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $55k-$70k annually. Our competitive salaries are just one component to CFMOTO's total compensation package. Additional benefits include: medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.