DCS Case Manager 4

Job Information

State of Tennessee Job Information Opening Date/Time 04/08/:00AM Central Time Closing Date/Time 04/14/:59PM Central Time Salary (Monthly) $4,626.00 - $6,945.00 Salary (Annually) $55,512.00 - $83,340.00 Job Type Full-Time City, State Location Tullahoma, TN Department Children's Services
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, COFFEE COUNTY

This position is not available for regular remote work.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a master's degree in social work or a related behavioral science field with a child or family focus and experience equivalent to three years of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.

OR

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination. Necessary Special Qualifications: Applicants for this class must:

•  Complete a criminal history disclosure form in a manner approved by the appointing authority;
•  Agree to release all records involving their criminal history to the appointing authority;
•  Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
•  Submit to a review of their status on the Department of Health's vulnerable persons registry;
•  Possess a valid motor vehicle operators license at the time of appointment in some positions;
•  Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Children's Services. Overview

Summary: Under general supervision, is responsible for professional case management supervisory work of average difficulty; and performs related work as required.

Distinguishing Features: This is the first full supervisory class in the DCS Case Manager job series. An employee in this class is responsible for the supervision of staff who are providing case management services for children under the State's supervision, in State custody, or at risk of State custody, and their families. This class differs from DCS Case Manager 3 in that an incumbent of the latter performs lead level case management work. This class differs from DCS Team Coordinator in that an incumbent of the latter is responsible for managing operations and programs in a regional or field office or multiple/large residential programs and supervises members of this class. Responsibilities

Making Decisions and Solving Problems:

•  Models a holistic approach to problem solving through exploring multiple sources and "thinking outside the box" to promote child welfare outcomes.
•  Determines if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and the need for a safety plan.
•  Compares child's needs to family capabilities to appropriately match child with family.
•  Reviews and assess cases for closure or transfer based on knowledge of policy requirements for case tasks to ensure safety, permanency, and well-being.
•  Utilizes data to make decisions and plans to address issues, trends, and concerns to choose the best solutions.
•  Makes recommendations for reunification or termination of parental rights to ensure permanency. Judging the Qualities of Things, Services, or People:
•  Assesses the underlying needs and core family concerns in order to address key issues that will ensure safety.
•  Evaluates the quality of service providers and resources such as counseling, placements, and case management in order to ensure families receive high quality services. Interpreting the Meaning of Information for Others:
•  Interprets the meaning and intent of policies and procedures for staff, community partners, and clients. Resolving Conflicts and Negotiation with Others:
•  Addresses conflicts among co-workers and leadership using conflict resolution skills to provide a harmonious working environment. Getting Information:
•  Oversees intake interviews with individuals reporting suspected child abuse or neglect to ensure interviews are correctly prioritized.
•  Discusses case information with subordinates to guide decision making process regarding case needs, resource allocation and outcomes.
•  Ensures subordinates locate and identify natural, formal and informal supports to ensure diligent searches are conducted and documented in order to promote permanency.
•  Reviews case information to assess appropriate case manager assignment in order to match the best fit for the case and rotation of schedule. Evaluating Information to Determine Compliance with Standards:
•  Ensures that the rights of families are recognized and acknowledged to promote best practices.
•  Reviews new and updated laws and policies, disseminate to staff to ensure compliance.
•  Tracks, creates, and communicates reports on regional data to ensure State and Federal compliance.
•  Tracks assessments to ensure data elements are meeting required time frames.
•  Ensures information being submitted to outside entities (e.g. courts, service providers, law enforcement) are professional, accurate and consistent with DCS policies and procedures to provide high quality work. Coaching and Developing Others:
•  Coaches subordinates on understanding the underlying needs and core family concerns in order to address key issues that will ensure safety.
•  Completes performance documents with subordinates using tools such as Performance Briefings, Performance Evaluations, Interims, Job Performance Plans, in order to ensure continuous professional development.
•  Coaches, directs, and demonstrates job duties of staff for continuous professional development.
•  Demonstrates tasks in computer programs for staff (e.g. Microsoft Excel, Microsoft Word, Microsoft Outlook, departmental system for entering child welfare information (TFACTS), etc.). Updating and Using Relevant Knowledge:
•  Completes training and knowledge as required by the Department to be in compliance with policy.
•  Reviews departmental policies for revisions and updates to provide accurate supervision.
•  Communicates to field staff new policies, techniques, procedures, issues and systems.
•  Demonstrates training techniques and knowledge as implemented by the Department to stay up-to-date with current child welfare best practices. Developing and Building Teams:
•  Develops corrective action plans with underperforming subordinates, addresses specific behaviors with action steps to meet performance goals.
•  Sets goals, establishes action steps, and addresses professional behavior of subordinates to meet desired outcomes. Training and Teaching Other:
•  Utilizes a strength based approach to identify areas for professional growth and development of subordinates.
•  Identifies areas of deficiencies, develops training. Performing Administrative Activities:
•  Maintains and update personnel files and supervisory notebooks for employees to document to support employee evaluation. Staffing Organizational Units:
•  Interviews, selects, and hire in-coming staff in accordance with human resources guidelines. Guiding, Directing, and Motivating Subordinates:
•  Develops and administers disciplinary actions as required to correct undesired outcomes.
•  Conducts case conferences with subordinates to provide guidance, feedback, direction and next steps to promote safety, permanency and well being.
•  Ensures subordinates accurately complete demographic information from the child and family (e.g. Genogram, Ecomap, Lexus Nexus, etc.).
•  Ensures subordinates enter all documentation regarding the child and family, to include case notes, legal petitions, adjudications, and assessments into child welfare information departmental systems (TFACTS). Analyzing Data or Information:
•  Identifies, reviews, and compiles data from multiple sources to recognize trends in the child welfare and juvenile justice systems.
•  Reviews and monitors ongoing assessments of subordinates to ensure quality case management.
•  Analyzes data, response time, overdue reports, CFTM, placement reports, resource home reports, EPSDT and dental, face-to-face visits, review mega-report through use of Sharepoint and Excel to track child welfare outcomes.
•  Approves required assessments in a timely manner (e.g. Family Functional, CANS, YLS, FAST, etc.). Establishing and Maintaining Interpersonal Relationships: . click apply for full job details