Datacenter Technician

W2 Role

• Design and prepare data center white space to ensure power, space, cooling (airflow/temperature), and infrastructure standards are met.
• Provide general IT Infrastructure skills with a systematic approach to troubleshooting equipment issues.
• Provide process execution for data center IT asset lifecycle management from installation to operational support, and ultimately, asset retirement. Installation/de-installation of network cabling throughout the data center and similar hardware; ensures PII data is handled within the client's guidelines.
• Manages daily workload and after-hours support of on-site cable vendors. Consists of both physical project instructions as well as issuing operational work requests via Service Now.
• Move equipment, racks, and materials between physical locations in the same data center.
• Creates CAD templates and sets new design standards for High-Density deployments.
• Generates/distributes reports connected to the operation of a data center.
• Provide support to engineers to understand VLAN and network requirements for new IT infrastructure technologies.
• Perform Asset Management tasking in Configuration Management Database (CMDB) and maintain CAD and Data Center Infrastructure Management (DCIM) elevation/floorplan data.
• Prepares electrical quotes and manages circuit installation, prepares cabinets with power distribution, and maintains PDU schedules.
• Acts as the first point of contact for connectivity, power, and cooling anomalies and performs on-call roles on a rotational basis.
• Research, order, test, and select new technology products for data center solution delivery.
• Provide inventory tracking and updating to maintain a valid count of materials and supplies.
• Monitor and respond to environmental, security, and equipment monitoring systems.
• Partner and engage with the corporate services facilities management vendor for MEP/environmental data center issues.

Requirements:

• Minimum of 5 years' experience performing maintenance and installation of mission-critical infrastructure systems in a Data Center.
• Good collaboration skills with proven experience engaging with and partnering with peers and stakeholders. Experience providing IT technical customer support.
• Good written and oral communication skills.
• Knowledge of IT infrastructure hardware, including their designs, uses, repair and maintenance.
• Ability to use DCIM and CAD software to aid in data center white-space capacity planning.
• Solid Microsoft Office skills and experience using Collaboration software such as Microsoft Teams/SharePoint and Zoom.
• The capability to work in a physically demanding environment.