BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have over 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
RESPONSIBILITIES - Perform day-t0-day troubleshooting and database administration as necessary.
- Assist with system development and testing for agency electronic systems databases, including overseeing expanded use of the Salesforce database as a universal single point of entry database for the entire agency.
- Oversee and manually import data into Salesforce from other systems, which will include data cleaning, formatting, merging data to ensure data integrity and completion.
- Regularly review data to ensure completeness and accuracy.
- Continuously coordinate with Database Manager, BronxWorks leadership, program directors and development and CQI personnel to understand program and agency needs, and to design, develop and implement appropriate database features and functions.
- Continuously develop and communicate regarding data entry policies and procedures to ensure data integrity; identify employee training needs and design and implement appropriate employee training programs; track, analyze and identify incident patterns/trends in employee data collection and make recommendations for preventative or corrective actions.
- Assist in the development and implementation of corrective action plans in response to regulatory audits of Salesforce database.
- Perform database administration in Salesforce as necessary, including account setup, password resets, basic testing, and generating and modifying reports as necessary.
- Perform other duties as assigned.
QUALIFICATIONS - Bachelors degree required.
- Advanced training, and at least two (2) years professional experience, in the design, development and implementation of Salesforce database forms, features and functions.
- Excellent oral and written communication, interpersonal, technical and organizational skills are required.
- Proficiency in Microsoft Office Suite and other standard business technology.
- Proven ability to manage and prioritize multiple projects simultaneously with strong attention to detail and accuracy.
PHYSICAL REQUIREMENTS/WORK SETTING - Some evening and weekend hours are required.
- Ability to use a computer for prolonged periods.
BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.