Hi, we're Actabl. Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you. Our mission is to empower the people that power hospitality. We're on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.
Our Valued Behaviors - Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
- Being : We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
- Doing : We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
- Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
- Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
- Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
- Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.
Your Role - Come Join Our Team.In this role you will: At Actabl, our Data Integration Specialists play a crucial role in ensuring the seamless implementation of data integration solutions. This role encompasses responsibilities across entry-level, senior, and lead positions, providing opportunities for growth and development within the team. Data Integration specialists handle integrations, analysis, configuration, and testing during the implementation process, identify and provide solutions for impediments in the data integration process, aid implementation staff to ensure all configurations are completed on schedule, and coordinate closely with internal teams to ensure seamless implementation.
Typical Functions: - Responsible for configuring all software integrations related to the purchased software bundle.
- Identifies risk throughout the project and escalates as appropriate.
- Identifies data requirements for integration and runs analysis to confirm they meet expectations.
- Implements data gathering strategies.
- Supports the implementation of new data processes.
- Develops procedures for data integration.
- Troubleshoot data inaccuracies.
- Efficiently integrates vendor data into software tools.
- Manages the data refresh schedule to ensure data is kept up to date.
- Perform other duties as assigned to support the team and organization's goals.
Requirements
Ideal Skills & Experience - High School diploma or equivalent, Associates or Bachelors degree preferred.
- Customer Service, technical experience, or similar experience preferred
- 2+ years experience working in data analytics or similar role
- Able to interpret SQL or other scripting languages preferred
- Strong problem-solving and troubleshooting skills.
- Flexible with consistent change and continual process improvement.
- Experience working with project management tools preferred.
Key Competencies:Analytical and Problem-Solving Skills - Problem Diagnosis: Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical).
- Business Process Analysis: Understanding how a customer's workflows and processes work so you can help adapt the solution to their specific needs.
- Data Analysis: Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like Excel, BI platforms, or analytics software.
Technical Skills - Understanding of software platforms: Familiarity with cloud-based software solutions and how they differ from traditional software models.
- Configuration & Customization: Experience configuring software products to meet client needs, including adjusting settings, setting up workflows, and customizing features.
- Data Management: Skills in managing, migrating, and validating data from client systems into the software platform.
Customer-Facing Skills - Customer Communication: Strong verbal and written communication skills to explain complex concepts clearly to non-technical internal and external customers.
- Customer Service Orientation: A proactive attitude toward helping internal and external customers resolve problems quickly, as well as fostering long-term customer relationships.
- Cross-functional Collaboration: Experience working with development, sales, support, and customer success teams to ensure all aspects of the implementation are covered.
Industry Knowledge - Industry-specific Expertise: Knowledge of the hospitality industry is beneficial to understand the customer's pain points and operational needs, but not required.
- Compliance & Security Awareness: Familiarity with data protection regulations (e.g., GDPR, HIPAA) and best practices in software implementations that involve sensitive customer data.
Soft Skills - Adaptability: Software environments are dynamic, so the ability to adapt to changing customer needs, product updates, and new challenges is essential.
- Attention to Detail: Implementations often involve detailed configurations and data setups, requiring accuracy.
- Time Management: Ability to handle multiple projects at once and prioritize effectively.
Work Environment: This position will be part of our
new downtown Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.
We are a hybrid friendly company with office hubs located in Atlanta and Tampa, in addition to our new headquarters in downtown Denver. No matter where you live and work, you're a part of the Actabl team.
Compensation Package: Qualified candidates can expect a salary range of
$66,000 - $84,000 depending on experience.
Our benefits program offers a variety of coverage options, perks, discounts to support work-life balance and help our team members maintain their physical, mental, and financial health.
All Actabl full-time team members based in the United States are eligible for the following benefits:
Health & Wellness - Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
- Employer-paid life & AD&D, short-term disability & long-term disability
- Discounted pet insurance plans through Wishbone
- Employee Assistance Program (EAP) services available to employees & their dependents and/or spouse
- On-site gym available for free use at Denver office
Financial Wellbeing - Competitive base salary with bonus structure
- Healthcare spending accounts with employer contributions
- 401(k) plan with an employer match of up to 4%
Flexibility & Time Off - Unlimited discretionary time off hours to be used when needed
- 10 observed US federal holidays throughout the year
- Winter recess for all Actabl employees between December 24th-January 2nd
- 12 weeks of parental leave for both birthing & non-birthing parents
If you're excited about our mission in empowering hospitality through technology, apply to join the Actabl team today. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.
Salary Description
$66,000 - $84,000