We are seeking a diligent and detail-oriented Data Entry Customer Service representative to join our dynamic team. In this role, you will play a crucial part in ensuring that our customer database is accurately maintained and updated, while also providing top-notch customer service. Your primary responsibility will involve entering and maintaining customer information in our internal systems, processing orders, and responding to customer inquiries in a timely manner.
Key Responsibilities: - Enter and update customer information in the database accurately and efficiently.
- Process customer orders and ensure timely delivery of service.
- Respond to customer inquiries via phone, email, or chat, providing assistance as needed.
- Verify the accuracy of data entries and make necessary corrections.
- Maintain a high level of customer satisfaction by providing professional and courteous service.
- Generate reports as needed to analyze customer information and trends.
Qualifications: - High school diploma or equivalent; associate's degree preferred.
- Proven experience in data entry or customer service roles.
- Excellent typing skills with a high level of attention to detail and accuracy.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and data management software.
- Ability to work independently as well as part of a team in a fast-paced environment.