Data Center Operations Technician

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Data Center Operations Technician

Location: Englewood , CO (Onsite)

Duration: 6 Months (Potential to Extension/Hire)

Schedule: M-F 12 pm 8pm. (General Shift Work- Afternoon)

Pay Rate Range: $25/hr - $29/hr

Interviews:

• 1st - Phone interview with hiring Manager
• 2nd - 2 hour onsite with team

Job description:

• Data Center Operations Technician responsible for safe operation and upkeep of the clients Data Center and Colocation sites.

Qualifications:

• Experience in a 24/7 production environment
• Strong troubleshooting skills
• Solid understanding of Microsoft Operating systems
• Fundamental knowledge of networking - Routing, Subnets, Communication protocols
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
• Excellent verbal and written communication skills
• Strong attention to detail, making and keeping commitments, and meeting deadlines.
• Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.
• Minimum 2 years of experience working within an IT Support environment.
• Ability to climb ladders and work aloft.
• Ability to work in cold temperature environments.
• Ability to maneuver pallet jacks and lift heavy objects.
• Ability to pull and install cabling.
• Driving (must possess valid driver's license and insurance)

Responsibilities:

• Customer Support
• Provide timely resolution and/or escalation of customer issues.
• Maintain a professional attitude and conduct while performing data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Follow clients processes and procedures.
• Physical device alert review throughout data centers
• Incident triage and escalation
• Provide local access and escort for vendors.
• Perform remote hands work for internal and external customers.
• General Shift Work. M-F 12pm 8pm.
• Perform data entry tasks for ongoing infrastructure changes and customer installations.
• Assist and/or complete physical installations.
• Update all relevant and required documentation.
• Complete assigned workflow tasks to provide timely turnaround to customers.
• Maintain clean and organized cabinets, cables, and cages during installation of equipment.
• Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.
• Document troubleshooting and problem-resolution steps.
• Provides onsite support for hardware and systems as instructed by partner teams.
• Maintain cleanliness of the Data Center and surrounding supporting areas
• Perform Datacenter Infrastructure Environmental Monitoring
• Perform Facilities Rounds and escalate pertinent information.
• Process all in and outbound shipping/receiving.
• Immediately report facility alarms to the local Facilities Operations Engineer
• Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
• Complete End of Shift Reporting
• Follow Data Center Policies and Procedures
• Stay abreast of new facilities-related information and training updates.
• Maintain cabling and general usage item inventory levels.
• Complete policy and procedure review within scheduled timelines
• Maintain proficiency level with tools and systems used to deliver support.
• Perform other duties as required and assigned.

Description:

• Customer Support
• Provide timely resolution and/or escalation of customer issues.
• Maintain a professional attitude and conduct while performing data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Follow clients processes and procedures.
• Physical device alert review throughout data centers
• Incident triage and escalation
• Provide local access and escort for vendors.
• Perform remote hands work for internal and external customers.
• Perform data entry tasks for ongoing infrastructure changes and customer installations.
• Assist and/or complete physical installations.
• Update all relevant and required documentation.
• Complete assigned workflow tasks to provide timely turnaround to customers.
• Maintain clean and organized cabinets, cables, and cages during installation of equipment.
• Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.
• Document troubleshooting and problem-resolution steps.
• Provides onsite support for hardware and systems as instructed by partner teams.
• Maintain cleanliness of the Data Center and surrounding supporting areas
• Perform Datacenter Infrastructure Environmental Monitoring
• Perform Facilities Rounds and escalate pertinent information.
• Process all in and outbound shipping/receiving.
• Immediately report facility alarms to the local Facilities Operations Engineer
• Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
• Complete End of Shift Reporting
• Follow Data Center Policies and Procedures
• Stay abreast of new facilities-related information and training updates.
• Maintain cabling and general usage item inventory levels.
• Complete policy and procedure review within scheduled timelines
• Maintain proficiency level with tools and systems used to deliver support.
• Perform other duties as required and assigned.

Skills:

• Experience in a 24/7 production environment
• Strong troubleshooting skills
• Solid understanding of Microsoft Operating systems
• Fundamental knowledge of networking - Routing, Subnets, Communication protocols
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
• Excellent verbal and written communication skills
• Strong attention to detail, making and keeping commitments, and meeting deadlines.
• Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.
• Minimum 2 years of experience working within an IT Support environment.
• Ability to climb ladders and work aloft.
• Ability to work in cold temperature environments.
• Ability to maneuver pallet jacks and lift heavy objects.
• Ability to pull and install cabling.
• Driving (must possess valid driver's license and insurance)

Schedule Notes:

• General Shift Work. M-F 12pm 8pm. Onsite Everyday

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.