Description Company SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Connect with us on
X and
LINKEDIN.
Although we list what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply.
Summary The Data Center Engineer will be responsible for the management, operation, maintenance and support of Windows and Linux servers, storage devices, backups and nightly scheduled jobs. The Data Center Engineer will respond to server, storage and network alarms and outages document network the infrastructure, update and close trouble tickets and document root cause of server, storage and network issues. The Data Center Engineer will report to the Data Center Manager and will work closely with other members of the technology departments to support all technology at our client's sites and implement new technologies.
SDI Presence Offers: - A Competitive Salary Range: $125,000 -$150,000
- Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
- Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability, Matched Retirement Savings, Wellness Program, Paid time off and much more.
Responsibilities - Perform day to day administration and operational functions of the datacenter server environment.
- Responsible for the physical installation, cabling, and configuration of servers and network equipment in the data center environment.
- Provides advice and guidance to the client on new technologies such as cloud-hybrid and cloud
- Adherence to SLAs and SLA reporting
- Oversee the design, set up, configuration and troubleshooting of Windows and Linux servers and other peripheral components to support all aspects of the day-to-day operations.
- Day to day monitoring of the server and network environment, collecting and preparing statistical data for reporting on server and network performance and availability to report monthly.
- Documentation of Procedures / Networking and server environments (ensure that all network and server documentation is accurate and up to date)
- Document issue resolution.
- Recommend improvements toward high-availability and performance.
- Advice on facilities and environmental best practices
- Oversee backup and data restoration operations.
- Oversee media library and off-site media storage.
- Manage data refreshes on test systems.
- Manage Database Administrators
- Manage and assign local and remote resources for 24x7 support.
- Submit Request for Change forms when needed. Participating in Change Advisory Board meetings
- Work with developers to design ServiceNow ITSM system to automate incident management, problem management, asset management, CMDB and to collect metrics for SLA reporting.
- Maintain excellent communication with all end users and other members of the technology department.
- Quarterly Executive Committee reporting and presentation.
- Manage hardware break/fix vendor as needed.
- Create statements of work documents as needed for new initiatives.
- Execute other assigned tasks as delegated by the Customer, Project Manager and Team Lead
- Respond to systems monitoring alerts and data security alerts.
Requirements - A 4-year college degree in a relatable field is preferred or equivalent professional experience.
- Minimum of five (5) years of data center experience working within both physical (Windows/Linux) and virtual (VMware/Hyper-V) servers in a 500+ server environment
- Experience with automated management tools
- Strong vendor management experience managing 3rd party service providers.
- Cloud or Hybrid Cloud experience is a plus.
- Strong knowledge of Cybersecurity best practices
- Experience with designing an ITSM system to automate processes.
- Experience with Cisco Nexus 9000 Series (9K) switches
- Experience with Cisco Application Centric Infrastructure (ACI)
- Advanced skills in Enterprise Networking solutions (Cisco, Palo Alto) are a plus
- Not onsite daily, but does require travel to Data Centers in Pewaukee, Milwaukee & Green Bay
- ITSM system experience is a plus (i.e. Remedy, ServiceNow)
- ITIL Certification preferred
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.