Data Center Customer Operations Technician III

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world's digital infrastructure company , operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

As a Data Center Technician at Equinix, you will be responsible for the installation, troubleshooting, and maintenance of fiber/copper circuits and customer equipment. You will apply your technical skills to semi-routine tasks, working both independently and as part of a team. Your role involves regular interaction with customers via phone, on-site, or through direct communication, ensuring a high level of service and support.

Responsibilities:

Queue Management & Reporting

Manage and prioritize service requests to meet customer deadlines and expectations

Maintain detailed written records and provide audit reports on customer equipment

Update asset databases and other internal systems

Installations

Rack and stack customer equipment in data center environments

Install circuits requiring advanced fiber terminations using a fusion splicer

Set up telecom cabinets, fiber trays, and cage wiring for customer equipment

Cross-Connect

Perform installation, testing, and modification of cross-connects including coax, fiber, twisted pair copper, and other cabling according to SOPs

Support standard data center cross-connect work orders (installs, terminations, modifications)

Install "across-connect" circuits such as switched or multiplexed circuits

Testing & Troubleshooting

Troubleshoot fiber and copper circuits and collaborate with the networking team as needed

Work with customers to resolve issues, supporting standard testing and installations of their assets

Customer Management

Regularly communicate with customers, providing updates and troubleshooting support

Deliver exceptional customer service and raise any issues to the appropriate teams

Provide on-site support, including access control and escorting services for customers

Inventory & Shipment Management

Support customers with inbound and outbound shipments, including inventory management and staging

Additional Qualifications/Responsibilities

Qualifications

1+ years of experience in a colocation or data center environment (preferred but not required)

High School Diploma or equivalent

Strong time management skills and attention to detail

Willingness to work a rotating 12.5-hour night shift