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Job Title: Data Analyst III
Desired Start Date: 5/21/2025
Duration: 18 W, 2 D Hrs/Wk:40.00 Est. OT Hrs/Wk:
Physical Work Location: US - CA - Fremont (945550)
Tax Work Location: US - CA - Fremont (945550)
Job Description: Summary:
The main function of a data analyst is to coordinate changes to computer databases, test, and implement the database applying knowledge of database management systems. A typical database analyst/programmer is responsible for planning, coordinating and implementing security measures to safeguard the computer database.
Minimum Skills Required:
5+ years of experience in Salesforce Service Cloud configurations
In-depth knowledge of Salesforce products and functionality
Experience working in complex salesforce orgs
Experience working with Base customization (Record types, objects, page layouts, macros, flows, reports and dashboards, etc.), security models, lightning framework, apps, and consoles
Understand requirements from stakeholders and translate them into Salesforce solutions.
Experience working with integrations and managed packages.
Ability to work in aggressive project timelines/Flexible to work with different timezones.
Salesforce Certified Advanced Administrator
Preferred Qualifications:
Experience with Apex, Visualforce, Lightning Record Pages
Experience working on Omni Channel (Skill Based Routing), Knowledge Management
Salesforce Certified Developer, Service Cloud Consultant and App Builder certifications
Excellent communication - be able to document requirements, test cases, UAT plan and drive business stakeholder alignment.
Able to migrate Metadata via CI/CD from sandbox to next higher orgs.
Job Responsibilities:
• Test programs or databases, correct errors and make necessary modifications.
• Modify existing databases and database management systems or direct programmers and analysts to make changes.
• Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions.
• Work as part of a project team to coordinate database development and determine project scope and limitations.
• Review project requests describing database user needs to estimate time and cost required to accomplish project.
Skills:
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of database management software.
Education/Experience:
• Associate's degree in computer programming or equivalent training required.
Top 3 must-have HARD skills:
Salesforce Service Cloud configurations
Base customization (Record types, objects, page layouts, macros, flows, reports and dashboards, etc.), security models, lightning framework, apps, and consoles
Understand requirements from stakeholders and translate them into Salesforce solutions.
Experience working with integrations and managed packages.
Good to have skills:
Salesforce AI or AgentForce
Omni Channel (Skill Based Routing
Service Cloud Consultant
Story Behind the Need - Business Group & Key Projects:
Current FTE is leaving - Salesforce
Filling this role while they look to backfill FTE role
Compelling Story & Candidate Value Proposition:
Salesforce experience- building to scale for customers
Typical Day in the Role:
meeting stakeholders, breaking down requirements into Salesforce configuring, partnering with Engineering and XFN teams
How will performance be measured:
accuracy and timeliness, self driven, no errors in their work
able to unblock themselves when working with Salesforce
Date Posted: 23 April 2025
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