Position Summary: Lee's Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.
At Lee's Marketplace, a Dairy Clerk plays a key role in maintaining a clean, well-stocked, and organized dairy department. This position is responsible for stocking shelves, rotating products, checking expiration dates, and ensuring that dairy items are fresh and presented attractively. Dairy Clerks provide friendly, helpful customer service and contribute to a safe, clean, and welcoming shopping environment.
Primary Position Duties: - Assist with the daily operations of the Dairy Department including product ordering, receiving, stocking, rotation, and merchandising to maximize sales and product quality.
- Deliver excellent customer service by answering questions, locating items, handling concerns professionally, and offering product suggestions.
- Ensure department cleanliness and that all food safety, temperature, storage, and sanitation guidelines are followed to meet health and company standards.
- Report inventory needs and maintenance issues to the Dairy Manager.
- Maintain cohesive and supportive communication with vendors and partners
- Ensure all responsibilities assigned are completed to the best of your ability.
Guest Service: - Greet customers warmly and offer assistance in locating or learning about dairy products.
- Resolve customer complaints or product concerns professionally and promptly.
- Provide recommendations and product knowledge to enhance the shopping experience.
- Coordinate with guests in regards to special orders
- Ensure shelves are fully stocked and presentable to support a positive guest impression.
Product Handling: - Assist in the maintenance of the displays throughout the store according to store standards.
- Ensure product freshness by assisting with the verification of date coding on items and proper rotation of product.
- Effective inventory control procedures through ordering and stocking of entire Dairy department.
- Record all damaged product and rework or store in designated backroom cooler areas.
- Order, receive, and stock dairy products using proper rotation (FIFO) to ensure freshness.
- Handle all products safely and according to food safety guidelines, including cold chain management.
- Maintain accurate inventory levels through cycle counts and shrink control.
Cleanliness and Safety: - Maintain a clean and organized work area.
- Follow all safety and sanitation procedures.
- Report any safety hazards or equipment issues to management.
- Provides an example for other team members to maintain a clean and safe environment
Team Collaboration: - Work cooperatively with team members to achieve store goals.
- Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
- Provides a safe, clean, and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.
- Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
- Provides a professional example for other team members to follow.
- Attends team meetings and training sessions.
- Assist other departments as needed.
- Work in a fast-paced, sales environment with tact and patience
- Work with team to ensure products are sold well before their expiration date.
Position Requirements: - Age Requirement: 16 yrs+ Availability : Flexible, including weekends and holidays
Physical Requirements: - Ability to stand, walk, twist, sit, and bend for extended periods.
- Ability to lift and carry items weighing up to 50 pounds.
- Manual dexterity for handling small objects and operating equipment.
- Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
- Occasionally stoop, crouch, kneel, or crawl.
- Prolonged periods standing and walking.
- Must be able to access and navigate all areas of the store.
- Lifting may include floor to shoulder and overhead lifting repeatedly.
- Occasional use and climbing of step stools or ladders are required.
Tools and Machinery: - Pallet jack
- Forklift
- Box Cutter Knives and Blades
- Two-wheeler and six wheeler
- Hand-held ordering machine
- Computer use
- Phone/Intercom
- Any other tools and machinery seen fit for role
Education or Skills: - High school diploma, GED, or equivalent. Applicants currently working toward completion are welcome to apply.
- Basic computer proficiency
- Previous customer service experience preferred
Skills and Abilities: - Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
- Friendly, customer-focused attitude.
- Basic knowledge of food safety or willingness to complete training
- Punctual, dependable, and able to follow instructions
- Ability to implement solutions quickly and effectively.
- Ability to work in a fast-paced environment.
- Ability to handle team member, guest, and vendor inquiries and complaints effectively.
- Ability to read and follow instructions.
- Great verbal and written communication skills
Benefits: Compensation: - Competitive hourly wage/salary.
- Benefits packages including health insurance, Disability plans, EAP, 401k plans, Supplemental Insurances and team member discounts.
Work Environment: - Friendly and supportive team atmosphere.
- Opportunities for career advancement and professional development.
- Safety forward atmosphere
- Innovative, supportive, and input driven management team.
Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.