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- Should have both technical (D365, Power Platform) and Project Management experience
- Worked on at least two large end-to-end D365 CE or Power Apps - Model Driven implementation
- Good understanding of D365 CE business processes and configurations.
- Lead functional workshops with customers, document requirements, and design appropriate solutions
- Help customers define and document processes when there are no processes in place
- Assist technical consultants with architecting D365 CRM or xRM system, related customizations, and reports to model the client's organizational processes
- Create and lead on functional and solution design and specification documents
- Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
- Lead and deliver internal sessions on best practices and new functionality and features
- Advise customers on best practices for CRM processes and user interface components
- Build project timelines, estimate of level of effort, manage milestones, and course correct projects to maintain schedule
- Working experience in using Agile best practices/Scrum/Azure Dev Ops.
- Define acceptance criteria and partner with engineering to ensure that features align with requirements
- Drive User Acceptance Testing with key stakeholders
- Provide regular updates to stakeholders on projects
- Partner with business teams to ensure that appropriate change management plans exist for the release of larger features
- Orchestrate planning, communications, testing, and stakeholder management across multiple teams.
- Verify that solutions implemented capture the benefits identified during planning.
- Provide guidance to tier 1 tool support personnel, and assist in the management of internal vendor support team
- Serve as an escalation point during outages or investigations
- Work with leadership to understand broader strategies for technology and ensure that solutions implemented follow best practices and contribute to long term vision for organization.
- Good knowledge in compliances - data, accessibility, UI/UX, Security
- Experience working with Offshore team
- Minimum Six years' experience in D365 CE or Power platform technologies
- Excellent communication skills.
Date Posted: 17 April 2025
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