Cyber Center Help Desk Specialist with Security Clearance

Hawk Associates Hawk Associates is a team member on the winning Global Cyber Center (GCC) contract
supporting NETCOM at Fort Huachuca, AZ. With the transition/beginning work timeframe
tentatively scheduled for June 2025, Hawk Associates is looking to generate/gauge interest and
gather resumes relevant to various positions of the GCC contract. We are looking for a full-time Cyber Center Help Desk Specialist. This position requires an
active Secret clearance, involves shift work, and supports a 24/7/365 mission. The work location
is on-site at Fort Huachuca, AZ. Hawk Associates Benefits:
• Health/Dental Insurance
• Paid Time Off (PTO)
• Sick Days
• 401(k) with matching
• Tuition/Professional Development reimbursement
• Performance/longevity impact awards and raises
• Promotion opportunities within the company, the contract, and cross contracts Key Responsibilities:
• Create, modify and escalate incidents/tickets, translating user requests into logical format for analysts to conduct troubleshooting
• Resolve incidents/tickets in accordance with documented processes/procedures
• Perform quality assurance follow-up with customers/end users
• Comply with documented processes and procedures
• Provide reporting as needed
• Maintain a professional demeanor with customers Qualifications:
• HS +2 years of customer service, inside sales, or Help/Service Desk experience; OR an AA/AS or BA/BS
• Active Secret clearance or the ability to obtain an interim Secret clearance
• Strong verbal and written communication skills; good command of the English language
• Excellent people and phone skills
• Ability to prioritize and multi-task
• Experience with Microsoft Office products (Word, Excel, Outlook)
• Type a minimum of 40 wpm
• Work within a dynamic environment where requirements shift routinely
• Must be able to work and be available for various shifts (days, swings, mids)
• Must be able to work weekends and holidays, as required; Schedule is subject to change to fulfill the needs of the mission. Preferred Qualifications:
• CompTIA Security+ or similar certification
• Attention to detail
• Ability to remain calm under pressure. Physical and Mental Qualifications:
• Be able to maintain awareness during scheduled working hours
• Prolonged periods working at/on a computer
• Able to lift up to 15 pounds
• Execute tasks independently and work as a team