Cyber Case Management

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world safe and secure. Program Overview About The Role Peraton is seeking an experienced Cyber Case Management - Mid-level Process Assurance Analyst for its' Federal Strategic Cyber sector. Location: On-site, Arlington, VA As the nation's risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. In this role, you will: Lead small projects with manageable risks and resource requirements
Interact with senior customer personnel on significant matters
Coordinate activity across organizational lines
Develop the overarching process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidents
Draft organizational documentation such as Concept of Operations, Standard Operating Procedures, Work Instructions, etc.
Ensure tactical implementation of the incident reporting processes, staffing, and technologies
Identify opportunities to increase the efficacy of cyber incident report handling and workflows
Document challenges, coordinates across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting apparatus success
Understand cyber, physical, and communications incident trend analysis and reporting functions
Correlate and associate potential threat activities to inform senior decision makers
Ensure timely and effective response to internal and external mission partners
Validate the appropriate incident escalation and reporting procedures
Seek to improve the quality, productivity, and sharing of information pertaining to the incident reporting life cycleDuties may also include but are not limited to: Act as a resource for colleagues with less experience
Identify, log, categorize, perform initial triage, routing, and resolving incidents and requests
Manage the lifecycle of incident and request tickets in accordance with interface agreements
Performing customer relationship management activities with mission partners
Perform internal coordination and follow up for distributed actions
A willingness to learn new tools and technologies and take on new responsibilities as assigned Qualifications Basic Requirements: BS/BA with 5 years of related experience, or MS/MA with 3 years of related experience, or PhD. An additional 4 years of experience may be considered in lieu of degree.
Demonstrated in-depth conceptual and practical knowledge in job discipline and basic knowledge of related job disciplines.
Experience leading projects or project steps within a broader project or have accountability for on-going activities or objectives.
Demonstrated experience in providing solutions to complex problems which require regular use of ingenuity and creativity.
Demonstrated ability to work independently, receiving minimal guidance.
Experience in developing formal, written guidelines or instructions with operational and technical components.
Demonstrated understanding of organizational structure and alignment to business operations.
U.S. citizenship and an active Top Secret Security Clearance w/ SCI. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employmentPreferred Qualifications: Security+ Certification.
ITIL Foundation Certification.
Minimum of 3 years supporting a WATCH Operations Center or Security Operations Center.
Worked within a customer service-oriented environment.
Developed business operational workflow models.
Exceptional communication skills.
Technical writing skills.
Experience in using the Remedy and ServiceNow ticketing suite.
SCA / Union / Intern Rate or Range Details Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.