At Adecco Staffing, we are committed to delivering outstanding service to our clients and customers. We believe in providing a dynamic, fast-paced work environment where you can thrive, grow, and contribute to a team that values innovation and excellence. As we continue to build our presence and exceed expectations, we are looking for a Customer Service Representative to help us deliver on our promise of exceptional service.
Job Overview: As a Customer Service Representative, you will play a key role in ensuring that our customers, business partners, and drivers receive the highest level of service at every step of their experience. You'll be part of a team that strives to create solutions, resolve issues, and deliver a seamless customer experience.
What Your Day-to-Day Will Look Like: - Assist customers and business partners through phone calls and emails, providing support and resolving inquiries.
- Handle customer complaints calmly, professionally, and efficiently, ensuring customer satisfaction.
- Diagnose, assess, and resolve issues promptly to meet customer expectations.
- Monitor the progress of delivery routes to ensure timely and accurate deliveries.
- Scan haul-away pods and verify stamps, maintaining accuracy in all data handling.
- Process changes or cancellations to delivery orders as needed.
What You'll Need to Excel:At a minimum, you'll need: - Experience with Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.
It'd be great if you also have: - A high school diploma or equivalent.
- 1-year related experience, preferably within a call center or customer service environment.
- Strong customer service skills with the ability to resolve issues satisfactorily.
- Solid multitasking abilities, with exceptional organizational skills.
- The ability to thrive under pressure and deliver solutions that exceed customer expectations.
Why Join Us: In this role, you'll be supported by a passionate and innovative team that values dedication and creative problem-solving. At Adecco, we believe in creating opportunities for career growth, regardless of your background. The possibilities are endless when you're part of a company that's committed to helping you advance your career. If you're a driven individual looking for a place to grow and make an impact, we'd love to have you on our team.
Ready to take your career to the next level? Apply today and join us at Adecco Staffing. Pay Details: $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance