CVB Convention Services Associate I

Salary: $15.84 - $22.36 Hourly
Location : City of Irving, TX
Job Type: Part-Time
Job Number:
Department: Convention and Visitors Bureau
Opening Date: 03/19/2025
Closing Date: 4/16/2025 5:00 PM Central

Job Posting
Duties include serving as an ambassador of the ICVB and the City of the Irving to ensure positive guest experiences and representing the hospitality industry; providing varied convention and meeting services support for clients hosting conferences, meetings, seminars, sporting events, and expositions held at the Irving Convention Center (ICC), hotels, and other event facilities within Irving. Duties typically will require light physical activity such as lifting, carrying, walking and/or standing for long periods of time (with or without special accommodation). A high school diploma or equivalent with at least one year experience from positions in the hospitality, event or customer service industry required. Customer service skills are essential. Basic computer knowledge a plus. There are no regularly scheduled hours; will work on a sporadic as-needed basis only, including evening and weekend hours.

PAY GRADE HI50 / FULL PAY RANGE $15.84 - $22.36 PER HOUR

Full Job Description
The full job description for this position and all other City of Irving job classifications are available online. to access the list of job titles.

Culture

The Irving Convention and Visitors Bureau represents the city's $1.96 billion-per-year hospitality industry community and welcomes more than three million visitors annually. Funded solely by hotel tax collections, the Irving CVB connects corporate, convention and leisure visitors to our hospitality industry partners - the city's hotels, meeting venues, restaurants, attractions and shops, as well as attractions throughout the Dallas/Fort Worth area. The strength of the visitor industry and the city's hotel tax collections also provide the funding resources for the Irving Arts Center and the Preservation and Redevelopment Program. The Irving CVB enhances Irving's economy and quality of life by marketing and advocating for the development of Irving as a premier destination, and by attracting visitors of all kinds for unforgettable experiences.
The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The City of Irving is dedicated to making diversity and inclusivity a priority, to continually refine and develop best practices, and to foster a participatory government. The city also acknowledges that its employees' diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.
For full-time employees, the City of Irving offers competitive health benefits and also participates in TMRS. More information can be found online at
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Customer Service Philosophy - Please describe your customer service philosophy and experience.
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