Our Ipswich based client is looking for a Customs Clearance Coordinator with a minimum of 2 years experience.
Responsibilities
• Sign documents under Power of Attorney for clients.
• Extract data from commercial invoices and packing lists for import/export declarations.
• Liaise with importers and colleagues to gather information for import entries.
• Assist clients with goods classification.
• Enter details into Customs software (CDS, CNS, Destin8, NCTS, NES).
• Allocate correct licences for imported goods.
• Apply for duty refunds and tariff reclassification; assist with appeals.
• Stay updated on import Customs regulations.
• Inform customers about import restrictions, tariffs, insurance, and other Customs matters.
• Prepare and handle import documentation (T-documents, EUR1 s, Certificates of Origin, CHED s, COI s).
• Liaise with Port Health or Customs officials for document checks and goods quarantine.
• Ensure high standards of customer service and timely completion of customs entries.
• Maintain Customs compliance within the team.
• Ensure data accuracy for consignments.
Essential
• Excellent communication skills and customer service skills.
• Ability to operate Microsoft packages and learn new systems easily.
• Ability to operate software that is standard within the industry.
• Numerical and analytical skills, paying attention to detail.
• Self-motivating and be able to organise your work effectively and maintain records.
• Excellent administration skills.
• Recognised pass rate for GCSE in Maths and English.
• Although you will work as part of a team, you need to be self-motivating and be able to
organise your work effectively and maintain records.
• Work in a fast-paced environment ensuring clearance processes are completed in a complaint
and timely manner.
Desirable
• Demonstrate experience within an operational Customs environment, managing International
Logistics Customs documentation.
• Demonstrate experience of managing HMRC obligations around Impot & Export Customs.
• Recognised academic qualifications within the Customs Industry would be advantageous.
• Ideally fully conversant with Customs applications such as CHIEF, CDS, NCTS & NES.
• Have a basic understanding of ETSF warehouse processes.
• Educated to A-Level / Degree level desired but not essential.
• Customer focused, both internally with colleagues and externally with clients
• Complex problem solving and the ability to engage critical thinking skills will be required as
well as the ability to actively listen and interpret concisely.