Join our dynamic team at Foundever, where every interaction presents an opportunity to make a positive impact.
Location Requirement: Candidates must reside within commuting distance and be able to work within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
Job Overview Foundever is seeking Technical Customer Service Associates. We are committed to investing in our people by offering paid training along with numerous growth and development opportunities. With a majority of our management positions filled internally, you will have a chance to become a vital part of our team, providing exceptional, personalized support for a variety of accounting and tax platforms and applications.
What We're Looking For: - Ability to multitask efficiently between screens while assisting customers
- Comfort in a fast-paced working environment
- Must be 18 years or older
- High school diploma or equivalent (GED)
- Pass a criminal background check
Key Skills: - Manage inbound customer service calls
- Promote customer satisfaction through voice, chat, and email communication
- Navigating multiple systems and tools effectively
- Engage in ongoing training and skills development
Why You Should Join Us: - Compensation: Starting at $16/hr with potential earnings up to $19+.
- Comprehensive paid training
- Benefits including medical, dental, life, and vision insurance
- 401k retirement plan with company matching
- Employee discounts
- Referral bonuses
- Internal promotion opportunities (84% of our managers are promoted from within)
- Employee Assistance Program (EAP)
About Foundever Foundever is a globally recognized leader in the customer experience sector, employing over 150,000 associates worldwide. We are the backbone of exceptional experiences for over 800 leading brands. Our innovative customer experience solutions, technology, and expertise are tailored to meet the operational requirements of our clients, ensuring a seamless interaction during critical moments.
We take pride in supporting military families through partnerships with various veteran organizations, valuing the unique skills veterans contribute to our workforce.
Equal Employment Opportunity: Foundever is dedicated to selecting, developing, and rewarding the best candidates for each job based on their qualifications, without regard to any protected category under federal, state or local law. We maintain a strict policy against discrimination affecting our associates, applicants, vendors, customers, or visitors.