Customer Svc Rep

Salary: $31,200.00 - $37,573.68 Annually
Location : Charlton County, GA
Job Type: Full Time Salaried
Job Number: 2
Division/Section: District 9-2 County Position
Opening Date: 04/09/2025
Closing Date: 4/23/:59 PM Eastern

Description
The Charlton County Health Department is seeking a highly qualified candidate to fill the full-time, salaried position of Customer Service Representative based in Folkston, GA.

As a CSR with the Charlton County Health Department, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

It is our mission at the Southeast Health District, to promote and protect the health of people in Southeast Georgia, wherever they live, work and play, uniting with individuals, families, and communities to improve and enhance their quality of life. We have clinic locations in 16 counties in Georgia, including Appling, Atkinson, Bacon, Brantley, Bulloch, Candler, Charlton, Clinch, Coffee, Evans, Jeff Davis, Pierce, Tattnall, Toombs, Ware and Wayne counties.
The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
Job Responsibilities
Under limited supervision, coordinates administrative operations requiring advanced knowledge of Health Department operations, policies, and procedures; Provides guidance, consultation, and technical assistance to clients and others within the organization; Researches and analyzes program/operation data and generates reports as needed. Provides clerical support for different Public Health programs and excellent customer service to internal and external customers.

Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Preferred Qualifications
Computer experience (Word, EXCEL, PowerPoint, data entry, etc.); Public Health experience; Experience working in an office and/or clinic setting. Customer Service skills.

Additional Information
The Southeast Health District (SEHD) is committed to fostering a culture of health and well-being among its employees. To support this commitment, SEHD encourages staff to incorporate regular wellness activities and make lifestyle choices that promote overall health.

To assist employees in achieving their wellness goals, the use of designated wellness breaks during the workday is authorized. Employees may utilize up to 30 minutes per workday for wellness activities, which can be taken as two 15-minute breaks or one 30-minute break.

Employment Information:

Current State employees are subject to State Personnel Board rules regarding salary.

Southeast Health District accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. SEHD will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of SEHD, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

SEHD is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Applicant selected will be required to provide an "official" college transcript, if applicable. The SEHD may contact education institutions to verify degree, diploma, licensure, etc.

Drug and Medical Screening may be required.

Fingerprint Criminal Records Investigation is required.
Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No

02

Do you have a High school diploma or GED and one (1) year of experience communicating information in a customer service setting ?

• Yes
• No

03

How many years of experience do you have working in a medical facility or business office with the following duties: Uploading data to the computer, processing service counts, reviewing data, researching data?

• None
• 1 - 3 years
• 4 - 6 years
• More than 6 years

04

How many years of experience do you have working in an office setting, including answering phones, greeting the public, and entering information into a computer?

• none
• 1 year
• 2 years
• 3 years
• 4 years or more

05

Have you ever worked with The Department of Public Health?

• Yes
• No

06

Are you currently receiving Retirement Benefits from the State of Georgia?

• Yes
• No

Required Question