Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.
Job Title:- Customer Support with Spanish
Location: - San Antonio, TX (Hybrid)
Duration:- 11 Months
Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
Must be Bi-Lingual in English and Spanish
In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.
Responsibilities
• Respond to employee queries - Tier 1 and Tier 2
• Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
• Triage and manage Tier 1 and Tier 2 cases accordingly
• Manage outbound communications with respect to associate queries
• Create and assign cases to Tier 2/ Tier 3 as required
• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
Qualifications May required
• Any graduate/postgraduate.
• Excellent verbal, written, presentation, and interpersonal skills in Spanish
Regards,
Prashant Singh
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
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