Customer Support Training Specialist

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $20.90 - $26.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to assist different lines of business by performing various job functions on an as needed basis.

Essential Functions

Deliver training programs using a variety of methods, such as classroom instruction, webinars, and on-the-job coaching

Lead training and education needs for multiple lines of business within the Commercial Customer Support and Bankcard Security teams

Assist with mapping of the new hire journey

Build and maintain relationships with business partners, product, and other teams to assist when constructing lesson plans

Partner with business partners to complete call monitoring to identify knowledge gaps and opportunities for future training needs

Provide Commerce culture and other organizational educational training

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Basic knowledge of the financial services and banking industry

Intermediate presentation and facilitation skills

Ability to remain agile and provide ongoing training deliverables

Ability to deliver learning solutions around various initiatives

Proven ability to research complex scenarios and provide practical learning solutions

Ability to role model, teach, and coach empathy and active listening skills to promote a healthy, productive, and measurable learning experience.

Proven ability to learn new processes quickly and develop content within required time parameters/deadlines

Motivated and organized self-starter with strong attention to detail

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Basic level of proficiency with Microsoft Word, Excel and Outlook

Education & Experience

Associates degree or equivalent combination of education and experience required

1+ year financial services or related experience required

1+ year training related experience preferred

Training is up to 5 days a week in office for up to 6 weeks, depending on training progress/needs

Level of role is determined by knowledge, experience, skills, abilities, and education

For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Customer Support Training Specialist - Bank Operations or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 to $ 26.90 per hour.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time