Our client, a leading provider in customer support solutions, is seeking a Customer Support Technician to join their team. As a Customer Support Technician, you will be part of the customer service department supporting various teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-oriented mindset which will align successfully in the organization.
Job Title: Customer Support Technician
Location: Sacramento, CA (Remote) Pay Range: $17/hr What's the Job? - Respond to customer inquiries ranging from routine to complex through various channels including phone, email, and in-person.
- Ensure accurate and timely processing of claims and data entry tasks.
- Educate customers on the value and benefits of the company's products and services.
- Research and resolve customer issues while maintaining high customer service standards.
- Collaborate with team members to identify customer trends and suggest improvements.
What's Needed? - One to two years of customer service experience in a relevant field.
- Demonstrated ability to work with multiple software programs simultaneously.
- Effective verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks.
What's in it for me? - Opportunity to work in a dynamic and supportive environment.
- Gain valuable experience in customer service and claims processing.
- Work remotely with flexible scheduling options.
- Collaborate with a diverse team of professionals.
- Access to ongoing training and development opportunities.
Upon completion of waiting period consultants are eligible for: - Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.