Customer Support Specialist

Company Description

About Us

At Swift 7 Consultants, we specialize in providing efficient business solutions and operational support to help companies optimize their processes and achieve lasting success. With a focus on integrity, precision, and client satisfaction, we are proud to deliver results-driven services across various industries. Our team is committed to continuous growth and creating a supportive work environment where every employee can thrive.

Job Description

Job Description

Reboot Staff is currently seeking a detail-oriented and professional Customer Support Specialist to join our growing team in Wilmington, NC. In this role, you will be responsible for assisting customers by providing timely, accurate, and effective support across various communication channels. You will play a vital role in maintaining high levels of customer satisfaction and strengthening the company's reputation for excellent service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and support tickets
• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions
• Document customer interactions and track issues for future reference and quality assurance
• Collaborate with internal teams to escalate and resolve complex customer concerns
• Maintain a deep understanding of company products and services to provide accurate information
• Identify opportunities to improve processes and customer experience
• Follow up with customers to ensure their issues are resolved to satisfaction

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Minimum of 1-2 years of experience in a customer support or client-facing role
• Strong communication and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with CRM systems and customer support software
• Attention to detail and commitment to delivering high-quality service
• Team-oriented mindset with a proactive attitude

Additional Information

Benefits

• Competitive salary ranging from $57,000 to $65,000 per year
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Full-time position with consistent Monday to Friday schedule
• Training and onboarding provided to ensure success in your role