Customer Support Specialist

TEKsystems is currently supporting a client in NJ for a Customer Support Specialist. This role will be supporting customer account orders and product information to maintain a high quality customer experience. Applicants with a technical aptitude and customer support skills are encouraged to apply.
Description:

Accept new orders, reorders, or issues- majority of orders are over email
Assist customers who ordered products with any questions, updates, follow ups
Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone
Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.
Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts
Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts
Edit orders accurately for input into SAP database and complete necessary documentation
Qualifications:

Customer Support exp.
Technical knowledge highly preferred
Order processing
ERP experience
Additional Details:
- Schedule: Monday-Friday
- Shift: 7am-4pm
- Contract-to-hire opportunity
- Fully on-site
- Full benefits and 401K immediately upon starting
- Ability to learn and grow with a dynamic team
- Training will be in-office for 4-6 months, hybrid flexibility thereafter
Pay and Benefits
The pay range for this position is $22.50 - $22.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Swedesboro,NJ.
Application Deadline
This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.