Position: Customer Support & Retention Specialist (8-Week Contract)
Location: Phoenix, AZ preferred (Remote for the right candidates)
Compensation: $20/hour
Duration: 8 weeks (April 21st - June 15th, including training)
Availability / Shift: 10am - 6pm PST Tues-Sat or Sun-Thurs Full availability required May 15th-17th during our flagship Thrive in 2025 virtual event
Join Our Team and Help Transform Lives.
co-founded by Dean Graziosi and Tony Robbins, is the online platform for people looking to market and monetize their knowledge base. As we gear up for our biggest launch of the year - Thrive in 2025, a high-impact 3-day virtual event - we're hiring 4 contract Customer Support & Retention Specialists to help deliver an unforgettable experience to thousands of inspired customers across the globe.
This 8-week assignment is your chance to contribute at a pivotal moment in our customer journey. If you're customer-obsessed, tech-savvy, and fired up by mission-driven work, this is your moment. Let's make a real difference - together.
The Role:
As a Customer Support & Retention Specialist, you'll be on the frontlines supporting our customers via email, phone, live chat, and text. You'll be cross-trained in both support and retention strategies - ensuring our customers feel confident, seen, and supported.
During the Thrive in 2025 event (May 15-17), it's all hands on deck. You'll play a vital role in real-time support, keeping our community engaged and ensuring a smooth experience from start to finish.
Key Responsibilities:
- Provide multichannel support (email, phone, chat, text) for account, billing, product, and technical inquiries.
- Deliver empathetic and solutions-focused retention support to customers facing obstacles or cancellations.
- Offer real-time technical assistance and encouragement during Thrive in 2025 to thousands of active participants.
- Log and document all customer interactions in our CRM for accurate tracking and follow-up.
- Collaborate with internal teams to relay customer insights and drive continuous improvement.
- Keep the energy high and the customer experience outstanding.
Preferred Qualifications:
- 1-3 years of experience in customer support, retention, or event-based service (SaaS a bonus).
- Proficient with CRMs like HubSpot, Helpsuite, or similar tools.
- Excellent communication and conflict resolution skills.
- Fast thinker, detailed note-taker, and cool under pressure.
- Evening/weekend flexibility and 100% availability May 15-17.
- Self-starter who thrives in a collaborative remote team.
About
We're not just another software platform - we're a movement. Our all-in-one system brings together education, implementation, accountability, and community to help entrepreneurs build and grow knowledge-based businesses. From new creators to seasoned experts, we empower people to turn what they know into income - and to do it with purpose.
Join us and become part of something transformational.
How to Apply:
Submit your resume and a short cover letter to with the subject line "Your Next CS Temp Rockstar - Your Name " sharing:
- Why you're excited about joining the mission
- How your background in customer support will help make Thrive in 2025 a massive success
- Confirm that you're available for the full 8-week contract (April 21st - June 15th), including full-time support during our high-impact Thrive in 2025 launch event from May 15th-17th.
Let's create magic for our customers. One moment, one conversation, one breakthrough at a time.