Join Our Team as a Customer Support Specialist. At Cellular Sales, we are dedicated to providing a top-notch customer experience. Since 1993, our commitment to excellence has set us apart in the wireless industry. With over 4,800 team members across 550 retail locations in 32 states, we pride ourselves on our concierge-level service.
If you are driven, eager to learn, and have a strong work ethic, we invite you to apply for a life-changing opportunity on our award-winning team.
Job Overview As a Customer Support Specialist, you will play a crucial role in supporting our sales team and enhancing customer satisfaction. We are looking for creative and analytical individuals who can optimize current processes and adapt to feedback for continuous improvement.
Key Responsibilities - Engage with potential customers by following up on leads.
- Drive store traffic and contribute to overall market success.
- Address customer inquiries through phone and text communications.
- Generate sales leads to assist the sales team.
- Utilize scripts for effective communication on various topics.
- Research information using available resources to assist customers.
- Provide detailed product and service information to customers.
- Be open to feedback and use it to enhance productivity.
Essential Skills - Attention to Detail: Ensure thoroughness in tasks.
- Effective Communication: Clearly articulate ideas and information.
- Organizational Skills: Prioritize tasks and manage time effectively.
- Problem Solving: Identify issues and develop effective solutions.
- Written Communication: Produce well-structured and grammatically correct documents.
Work Environment This position operates in a professional office setting, utilizing standard office equipment including computers, phones, and photocopiers.
Physical Requirements Candidates must be able to sit for extended periods, with some light filing required.
Job Specifications - Full-time position with no travel required.
- High School diploma or GED is mandatory; college degree preferred.
- Minimum of two years of relevant work experience is required.
- Proficient in Microsoft Office and familiar with customer service principles.
- Experience in a call center or customer service environment is advantageous.
- Strong data entry and typing skills, including 10-key.
Your Attributes - Positive attitude and willingness to learn.
- Interest and familiarity with technology products and services.
- A business ownership mentality to drive success.
Compensation - Competitive pay, among the highest in the wireless industry.
Join us at Cellular Sales and be part of a team that values growth, excellence, and customer satisfaction.