Company DescriptionAbout Us At
Blue Print Out, we are committed to delivering innovative marketing solutions that empower our clients to stand out in a competitive marketplace. Located in Blue Ash, OH, our team thrives on creativity, strategic thinking, and measurable results. We value professionalism, growth, and a results-driven approach to everything we do.
Job DescriptionJob Description We are currently seeking a detail-oriented and proactive Customer Support Specialist to join our team in Blue Ash, OH. This position plays a key role in ensuring client satisfaction by addressing inquiries, resolving issues, and providing high-quality service. If you are an effective communicator with a strong problem-solving mindset, we would love to meet you.
Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and in-person
- Resolve customer complaints and provide appropriate solutions in a timely manner
- Maintain accurate records of customer interactions and transactions
- Assist clients in understanding services, placing orders, and troubleshooting issues
- Collaborate with internal departments to ensure seamless service delivery
- Monitor and follow up on pending client requests or open tickets
- Provide feedback on customer trends and concerns to improve service delivery
QualificationsQualifications - High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Previous experience in customer support, administrative assistance, or client-facing roles
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Problem-solving mindset with attention to detail
- Proficient in Microsoft Office Suite and CRM tools
Additional InformationBenefits - Competitive salary ($39,000 - $45,000 per year)
- Opportunities for professional growth and advancement
- Ongoing training to enhance customer service and technical skills
- Supportive and team-oriented work environment
- Health and wellness programs