Customer Support Specialist When you grow, GEICO grows. If you enjoy solving problems and helping others, this could be the perfect opportunity for you to advance your career. We are seeking dedicated Customer Service Professionals to join our team in Getzville, NY. As a vital first point of contact for our policyholders, you will provide exceptional customer service by answering billing questions, making policy adjustments, and offering valuable recommendations.
At GEICO, we believe in recognizing hard work. Many associates see a base salary increase of 10% within their first year, with top performers reaching increases of up to 15%.
Key Qualifications & Skills: - Proven track record of delivering outstanding customer service and fostering trust, ensuring customer satisfaction.
- Excellent communication skills, with an emphasis on active listening and empathy.
- Experience working effectively in a fast-paced, high-volume call center environment.
- A strong willingness to learn new skills and adapt quickly to change.
- Openness to constructive feedback to support your professional growth.
- Solid computer skills and ability to multitask efficiently.
- High school diploma or equivalent required.
Annual Salary: $19.34 - $29.51
This salary range is a general guideline. Actual salaries will be based on various factors including role responsibilities, candidate experience, education, and market consideration.
Please note that GEICO will not sponsor a new applicant for employment authorization for this position.
What We Offer: As part of our team, you will enjoy a comprehensive Total Rewards Program designed to support your financial future and overall well-being, which includes:
- Comprehensive Medical, Dental, and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Retirement Plan
- Tuition Assistance to support your educational goals
- Paid Training programs and Licensure support
Benefits may vary by location and eligibility requirements.
Coverage for these benefits starts on your hire date. Ensure you enroll in New Hire Benefits within 30 days to activate your coverage.
GEICO is committed to providing equal employment opportunities to all associates and applicants. We promote inclusivity and support for individuals regardless of their background, ensuring a work environment free from discrimination and harassment. We are dedicated to accommodating qualified individuals with disabilities to maintain a productive workplace.