Customer Support Specialist

Company Description

About Us
Next Comms Talk is a forward-thinking communications firm based in New York, NY. We specialize in creating impactful strategies that help businesses connect with their audiences through innovative and targeted marketing approaches. Our mission is to empower brands with clear messaging and strong market positioning. As we continue to expand, we are looking for passionate individuals to join our dynamic team.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our dynamic team in New York. In this role, you will be the first point of contact for our clients, providing timely and effective assistance to resolve inquiries and ensure customer satisfaction. If you are a problem-solver with strong communication skills and a desire to grow in a customer-focused environment, we want to hear from you.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems
• Identify and troubleshoot technical or service-related issues
• Maintain accurate records of customer interactions and resolutions
• Escalate complex cases to the appropriate department when necessary
• Follow up with clients to ensure their issues are resolved and they are satisfied
• Collaborate with internal teams to improve customer experience
• Stay updated on company products, services, and policy changes

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred)
• Previous experience in a customer support or help desk role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Comfortable working in a fast-paced, high-volume environment

Additional Information

Benefits

• Competitive salary: $50,000 - $60,000 per year
• Opportunities for professional growth and career advancement
• Ongoing training and skill development
• Supportive and inclusive team environment
• Full-time, stable position with consistent weekday hours