About Us At Sully.ai, we're not just building AI - we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors' administrative tasks, reducing misdiagnosis, and enhancing efficiency.
What You'll Do - Provide exceptional support to global customers via email, chat, and video calls.
- Troubleshoot technical issues and ensure fast, effective resolutions.
- Collaborate with Product, Engineering, and Sales to improve customer experience.
- Maintain and update support documentation and knowledge bases.
- Advocate for customer needs and provide feedback to refine our platform.
What You'll Bring - Engineering/Technical Background Required
- 5+ years of customer support experience, preferably in SaaS or tech
- Excellent English communication skills
- Familiarity with support tools like Intercom
- Ability to work independently in a fast-paced, remote environment
- Technical troubleshooting skills and a passion for technology
- Experience building trust and establish rapport with customers at all levels
Bonus Points - Experience with AI or compliance solutions
- Experience building LLMs or AI Agents
- Basic knowledge of APIs or technical integrations
Why Join Sully.ai?Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.