Join Our Team at Waterway. Waterway is excited to welcome Customer Support Specialists to enhance our customer experience. Every day at work is an opportunity for you to shine.
Are you passionate about exceptional customer service? As a Customer Support Specialist, you will help meet every customer's needs while enjoying a supportive, team-oriented work environment. We offer flexible schedules, opportunities for advancement, and fantastic perks.
Your role includes selling premium car wash services, Clean Car Club memberships, and trendy retail items while interacting with customers at the tunnel entrance, gas pumps, and inside our retail store. With a mix of indoor and outdoor duties, no two days will be the same. This position is not just a job; it's a pathway to a fulfilling career. Are you ready to join a dynamic team?
Compensation: Starting at $17 per hour guaranteed for the first 3 months, with an average earning potential of $17 per hour (base + sales bonus).
Schedule: Flexible shifts available, including daytime, evening, mid-week, and weekends to fit your lifestyle.
Location: Waterway South Kingshighway, 2261 S Kingshighway, St. Louis, MO 63110. Other locations across St. Louis are also available.
What You'll Love About This Job: - People-Focused Role: If you enjoy helping others, you'll thrive in a role that revolves around engaging with customers and working with fantastic teammates.
- Work Culture: A fun, active, and friendly environment where supportive management and peers make work enjoyable.
- Training and Development: Comprehensive training programs to enhance your service, sales, and operational skills with clear paths for advancement.
- Flexible Scheduling: Create a work schedule that suits your availability.
- Perks and Discounts: Enjoy free car washes and discounts on fuel and retail store items.
- Tuition Assistance: If you're pursuing education, benefit from up to $4,000 a year in tuition assistance.
- Advancement Opportunities: Explore a structured promotional pathway and cross-training programs leading to management development.
Waterway is proud to be recognized multiple times by USA Today and the St. Louis Post Dispatch as a Top Workplace, as voted by our team members.
Qualifications: What You Need:
- Be friendly and engaging. A positive attitude and a willingness to succeed are essential.
- No prior experience required, although customer service, retail, or sales experience is preferred.
Minimum Requirements: - Current and valid driver's license.
- Professional demeanor and appearance in line with company policy.
- Ability to perform job functions safely without endangering yourself or others.
- Adhere to local/state health codes for food services and sales.
- Meet local/state minimum age requirements for tobacco and alcohol sales (as applicable).
- Complete all necessary training and certifications required for the position.
Responsibilities: What You'll Do:
- Provide outstanding customer service to ensure a positive experience for every customer.
- Effectively present and sell car wash services and memberships, while enthusiastically offering additional retail options.
- Maintain a clean, safe, and organized environment inside and outside the store.
- Keep store inventory stocked and displays well-presented.
- Ensure precise point-of-sale transactions and follow all company policies and procedures.
Physical Requirements: Work Environment/Physical Demands:
- Work primarily outdoors year-round, subject to various weather conditions.
- Ability to stand for extended periods, lift and carry up to 50 pounds, and maintain a fast-paced work environment.
- Good vision and hearing abilities are necessary for safety compliance.
- Fluency in English is required for effective communication.
- Reliable attendance is essential, including the ability to work weekends and holidays as needed.
If you need accommodation during the application and interview process, please reach out to our Recruiting Department. Waterway is an equal opportunity employer and does not discriminate based on any legally-protected status.