Customer Support Specialist

Title: Customer Support Specialist

Job Description:

Engagement Description
Temporary 2-3-month engagement to cover a LOA.
The incumbent will be responsible for excellent customer service to our policy holders via phone, web-based LiveChat and email. Responsibilities will include coordinating and support the processing and handling of policy changes for existing policyholders and answering questions or resolving concerns. This is a detail oriented, fast-paced role and is critical to providing best-in-class service to our policyholder customers.

Top 3 Required Skills/Experience -

• Excellent customer service with excellent verbal and written communication skills

• Sense of urgency with the ability to work under pressure

• Ability to multi-task and handle multiple assignments

Required Skills/Experience - The rest of the required skills/experience. Include:

• Minimum of 3 years of insurance office experience

• 1-2 years customer service experience

• Critical thinking and strong problem-solving skills

• Strong time management skills

• Proficient with computer applications including Microsoft Office

Preferred Skills/Experience - Optional but preferred skills/experience. Include:

• Experience with CRM software

• Agent health license or LTCP designation

• Ability to work independently and as part of a team

• Flexible with the ability to react to changing priorities

Education/Certifications - Include:

• Bachelor's degree preferred