Customer Support Specialist

Overview Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $16.00 to $20.00 per hour

Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications High school diploma or GED equivalent

5 year's customer support experience preferred

Experience in the home improvement industry a plus

Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

Excellent work ethic, solid attendance record and attention to detail

Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans. Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.