The
Customer Support Specialist plays a key role in supporting Sentec's sales organization and customers. This position serves as a critical link between field sales, internal teams, and our customers-ensuring efficient handling of customer inquiries, accurate order and invoice processing, pricing maintenance, and overall administrative support.
The ideal candidate is highly organized, customer-focused, and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. This role involves proactive communication, problem-solving, and continuous improvement of customer support processes to enhance service and efficiency.
- Serve as a central point of contact for Sales, customers, and internal teams to support the sales cycle from inquiry through order fulfillment.
- Process and manage sales orders, invoices, and RMAs in Microsoft ERP and CRM systems.
- Monitor and maintain customer pricing and account records.
- Respond to customer and sales inquiries promptly and professionally, providing updates on order status, shipping timelines, and billing.
Requirements - Bachelor's degree or equivalent experience.
- 3-5 years of experience in customer service or sales operations.
- Experience supporting a sales team and working in a customer-facing environment.
- Medical device industry experience is a plus.
- Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Benefits - Meaningful work in a rapidly growing company with opportunity for advancement
- Directly influence the quality of products and make a difference for patients worldwide
- Opportunities for professional and personal growth
- Salary: $60,000-65,000 plus bonus
Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave, a wellness stipend and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.
By choosing a career at Sentec, you're not just choosing a job - you're embracing the chance to make a real impact, contributing to the development of innovative medical solutions that support the wellbeing of individuals worldwide.
Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, Sentec utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.