Customer Support Specialist - Component Repair & Overhaul Description We're more than aviation experts, we're pioneers. We challenge what's possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you.
Bell Piney Flats Customer Support Team Come join the Bell Piney Flats Customer Support team and help ensure best in class service to our customers. In this position, you'll support Bell's Component Repair & Overhaul business by serving as a main point of contact for customers & Bell facilities worldwide. As a Customer Support Specialist you'll have the opportunity to leverage your skills as a team player, hone your customer service skills, and grow your career.
What you'll be doing as a Customer Support Specialist - Maintain direct contact with customers by phone and email to ensure constant flow of communication on component repair status.
- Assemble quotes while working with Overhaul, Logistics, and Procurement teams, and submit quote approvals.
- Correspond with various internal departments to address customer inquiries, including Logistics, Maintenance, Overhaul, Purchasing, and Finance.
- Liaise between customers, the Overhaul Shop, and Procurement to ensure on time project completions.
- Maintain and cultivate relationships with customers and Bell personnel.
- Achieve CPR sales set for in annual operating plan.
- Seek out and identify customer property return opportunities.
- May have occasional face to face contact with customers.
- Make recommendations to the manager to develop and execute plans to make department more profitable by reducing cost and increasing base.
- Assist with process improvement and maintaining department work instructions.
- Work closely with repair and overhaul vendors to support customer and Bell's inventory needs.
- May perform customer billing and invoice preparation.
- Other duties as assigned.
Qualifications Skills You Bring To this Role - A positive attitude, team player mentality, and a passion for customer service.
- High attention to detail.
- Strong verbal and written communication skills.
- Ability to respond to all inquiries in a professional, courteous, and timely manner to ensure the highest customer satisfaction.
- Strong interpersonal skills to promote positive, professional work relationships and team environment.
- Excellent analytical skills and high attention to detail dealing with complex, detailed information.
- Demonstrated ability to meet established goals and deadlines.
- Ability to multi-task and communicate effectively with all levels of management.
- Planning and organizational skills to coordinate workload around multiple assignments.
- Willingness and initiative to learn.
What you need to be successful - Minimum of 2 years of customer support/contact or similar experience required.
- Experience with MS Office programs. (Word, Outlook and Excel)
- High school diploma or equivalent is required.
- Additional education such as an Associate's or Bachelor's degree preferred.
- Background in aviation may be a plus.
- Understanding of Visual, SAP, or related systems may be a plus.
Physical Requirements - Ability to lift and carry objects weighing up to 25 lbs., and to team lift up to 50 lbs.
- Ability to stand for extended periods during the entire duration of shift.
- Excellent hand-eye coordination and manual dexterity for handling small components and tools.
- Flexibility to bend, stoop, and crouch as required for tasks.
- Good vision, including the ability to focus on small details and identify defects.
- Ability to communicate effectively with team members and supervisors regarding progress and potential issues.
- Willingness to follow instructions and ask for clarification when needed.
What we offer you in return - 80 hours of Personal Time Off (PTO)
- 120 hours Vacation time
- 12-13 paid holidays per year
- 6 weeks parental leave
- Tuition reimbursement
- Competitive salary
- Comprehensive health insurance
- On-site Bell Piney Flats fitness center (employees only)
- Access to Employee Resource Groups
- And so much more
It's time to make your mark on the future of aviation. Join us on this mission, and let's make history together.
We are on a journey to amplify innovation, cultivate purpose and bridge experiences by fostering a culture that is driven by unique perspectives, voices and values. EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR)., Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. , The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.
Preference given to Veterans of the U. S. Armed Forces.
Recruiting Company: Bell Textron Inc.
Primary Location: US-Tennessee-Piney Flats
Other Locations: US-Tennessee-Johnson City, US-Tennessee-Kingsport, US-Tennessee-Blountville, US-Tennessee-Tri Cities, US-Tennessee-Bristol
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Travel: No
Job Posting: 02/20/2025, 9:59:52 AM
Job Number: 330422